Government Careers

  • Government Contact Center Leader Hybrid Operations

  • Sun Life
  • Wellesley, Massachusetts 02482 United States View Map

Summary

Sun Life is looking for a leader for customer service operations in Wellesley, MA. This role involves overseeing government contact center functions while ensuring high-quality service delivery. The candidate should have over 8 years of experience in customer service or contact center operations.You'll be responsible for operational performance, team leadership, and collaboration across various departments. A hybrid work model is embraced, requiring office presence at least 2 days per week.#J-18808-Ljbffr

Job Description

Sun Life is looking for a leader for customer service operations in Wellesley, MA. This role involves overseeing government contact center functions while ensuring high-quality service delivery. The candidate should have over 8 years of experience in customer service or contact center operations.You'll be responsible for operational performance, team leadership, and collaboration across various departments. A hybrid work model is embraced, requiring office presence at least 2 days per week.#J-18808-Ljbffr

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