Museum Experience Facilitator

Summary

Museum Experience FacilitatorThe Museum Experience Facilitator (MEF) will serve as a welcoming and engaging host to all Museum visitors by providing exceptional customer service, activating permanent exhibits, and inspiring learning through programs such as arts and crafts, music, drama, physical movement, storytelling, and cooperative games. This role will also assist in the facilitation of private events such as birthday parties, rentals, field trips, camps, festivals, and tours, all while ensuring safety policies are maintained to foster a playful, and inclusive environment for children and families. The Cayton Children's Museum needs team members with a forward-thinking guest service approach to their work and the ability to multitask in a fast-paced environment, all while maintaining a positive attitude. Due to the variable nature of events and programming, the Museum Experience Facilitator must have flexibility with respect to schedule and assignments.Essential Duties and Responsibilities:Welcome all Museum guests, orient visitors to the Museum's space, answer questions, address customer service needs, diplomatically resolve problems, and provide up-to-date information on programs, events and activities.Prepare materials, supplies and props for programs occurring in the Museum, online, and throughout the community, including field trips, classes, camps, birthday parties, and community outreach.Initiate daily exhibit start-up and shutdown processes.Participate in routine facility checks, monitor exhibits, reset props, remove unsafe objects, support basic maintenance and cleaning, and report needs to management.Answer, screen, and forward incoming phone calls as well as emails while assisting the front desk.Manage traffic flow in the Museum lobby and customer queue, to ensure all visitors are helped in a timely manner.Assist visitors with frequent questions and needs.Facilitate ticket sales, membership sales, museum store sales.Maintain knowledge of museum store products and inventory systems.Maintain upkeep and restock of Museum store.Assist guests as they shop and make appropriate store recommendations.Assist Events team with smooth implementation of eventsPerform set-up, breakdown, clean-up and reset procedures prior to, during, and at the conclusion of events and museum programs.Ensure safety policies are maintained by communicating to guests via PA announcements, regular monitoring of the floor and through exemplifying our safety standards.Prepare materials, supplies and props for programs occurring in the Museum, online, and throughout the community, including field trips, camps, birthday parties, and community outreach.Other duties as assigned.Qualifications:High school diploma required. Bachelor's degree preferred.Bilingual English/Spanish, both written and oral, preferredExperience teaching or working with children 0-10 years of age is desirable.Previous experience as a receptionist, concierge, in administrative role or similar guest service role, a plusProficiency in Microsoft Office, and other standard office software systems and collaboration tools.Experience working in a fast-paced events environment desirable.Able to respond to challenging situations in a calm and comforting manner.Attention to detail, well-organized, and reliableExcellent written and verbal communication skills.Ability to think strategically and creativelyAbility to follow instructions and work well independently as well as with others.Highly responsible, self-motivated, energetic, and possesses strong conflict resolution and problem-solving abilities.Great interpersonal skills and ability to represent the organization and work with diverse staff, Board, volunteers, and vendors.Physical Requirements:Move about the facility to access file cabinets, office machinery, storage shelves, etc.Lift up to 25 lbs.Stand extended periods of time; accommodation can be made where necessary.Communicate via telephone, video conference, email, and in-person.Compensation & Schedule:The base range for this position is $23-$25 USD Per hour. The Museum Experience Facilitator is a part-time position with a typical schedule varying from Wednesday to Sunday, with some evenings and holidays as needed; however, the schedule may vary.The Cayton Children's Museum is an equal Opportunity/Affirmative Action employer, which includes providing equal opportunity without regard to race, color, religion, gender, national origin, disability, or any other status protected by federal, state or local law.Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.This position complies with California wage and hour laws, including overtime pay, meal and rest breaks, and minimum wage requirements.Adherence to California Occupational Safety and Health Administration (Cal/OSHA) standards to ensure a safe working environment.

Job Description

Museum Experience FacilitatorThe Museum Experience Facilitator (MEF) will serve as a welcoming and engaging host to all Museum visitors by providing exceptional customer service, activating permanent exhibits, and inspiring learning through programs such as arts and crafts, music, drama, physical movement, storytelling, and cooperative games. This role will also assist in the facilitation of private events such as birthday parties, rentals, field trips, camps, festivals, and tours, all while ensuring safety policies are maintained to foster a playful, and inclusive environment for children and families. The Cayton Children's Museum needs team members with a forward-thinking guest service approach to their work and the ability to multitask in a fast-paced environment, all while maintaining a positive attitude. Due to the variable nature of events and programming, the Museum Experience Facilitator must have flexibility with respect to schedule and assignments.Essential Duties and Responsibilities:Welcome all Museum guests, orient visitors to the Museum's space, answer questions, address customer service needs, diplomatically resolve problems, and provide up-to-date information on programs, events and activities.Prepare materials, supplies and props for programs occurring in the Museum, online, and throughout the community, including field trips, classes, camps, birthday parties, and community outreach.Initiate daily exhibit start-up and shutdown processes.Participate in routine facility checks, monitor exhibits, reset props, remove unsafe objects, support basic maintenance and cleaning, and report needs to management.Answer, screen, and forward incoming phone calls as well as emails while assisting the front desk.Manage traffic flow in the Museum lobby and customer queue, to ensure all visitors are helped in a timely manner.Assist visitors with frequent questions and needs.Facilitate ticket sales, membership sales, museum store sales.Maintain knowledge of museum store products and inventory systems.Maintain upkeep and restock of Museum store.Assist guests as they shop and make appropriate store recommendations.Assist Events team with smooth implementation of eventsPerform set-up, breakdown, clean-up and reset procedures prior to, during, and at the conclusion of events and museum programs.Ensure safety policies are maintained by communicating to guests via PA announcements, regular monitoring of the floor and through exemplifying our safety standards.Prepare materials, supplies and props for programs occurring in the Museum, online, and throughout the community, including field trips, camps, birthday parties, and community outreach.Other duties as assigned.Qualifications:High school diploma required. Bachelor's degree preferred.Bilingual English/Spanish, both written and oral, preferredExperience teaching or working with children 0-10 years of age is desirable.Previous experience as a receptionist, concierge, in administrative role or similar guest service role, a plusProficiency in Microsoft Office, and other standard office software systems and collaboration tools.Experience working in a fast-paced events environment desirable.Able to respond to challenging situations in a calm and comforting manner.Attention to detail, well-organized, and reliableExcellent written and verbal communication skills.Ability to think strategically and creativelyAbility to follow instructions and work well independently as well as with others.Highly responsible, self-motivated, energetic, and possesses strong conflict resolution and problem-solving abilities.Great interpersonal skills and ability to represent the organization and work with diverse staff, Board, volunteers, and vendors.Physical Requirements:Move about the facility to access file cabinets, office machinery, storage shelves, etc.Lift up to 25 lbs.Stand extended periods of time; accommodation can be made where necessary.Communicate via telephone, video conference, email, and in-person.Compensation & Schedule:The base range for this position is $23-$25 USD Per hour. The Museum Experience Facilitator is a part-time position with a typical schedule varying from Wednesday to Sunday, with some evenings and holidays as needed; however, the schedule may vary.The Cayton Children's Museum is an equal Opportunity/Affirmative Action employer, which includes providing equal opportunity without regard to race, color, religion, gender, national origin, disability, or any other status protected by federal, state or local law.Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.This position complies with California wage and hour laws, including overtime pay, meal and rest breaks, and minimum wage requirements.Adherence to California Occupational Safety and Health Administration (Cal/OSHA) standards to ensure a safe working environment.