Dispatcher

Summary

Dispatcher Position

At Griffith Company, we recognize that people are our most valuable resource. We nurture that resource by fostering a work environment that encourages communication, respect and recognition. In this environment, Griffith Company employees flourish, taking their careers to new levels. In addition to offering a nearly 125 year history of quality, safety and excellence, Griffith Company has a dynamic, exciting and supportive culture where opportunity for growth abounds.

We are looking for an experienced and motivated Dispatcher to join our growing team. The Dispatcher is responsible for coordinating and ensuring the timely and accurate dispatch of field workers, equipment, material and vehicles.

Essential Functions

• Coordinate and ensure the timely and accurate dispatch of field workers, equipment, material and vehicles.
• Utilize B2W Schedule to monitor workforce and equipment allocations.
• Work in support of the project team to ensure workforce allocations are in compliance with project requirements.
• Set up lodging for traveling crews.
• Coordinate with the internal equipment department to schedule maintenance and equipment moves as needed at project sites.
• Call in dig alerts as needed for projects.
• Assist project teams with night shift planning and coordination.
• Order materials and heavy equipment for various jobsites.
• Oversee the generation and issuance of purchase orders. Maintain through DocuSign.
• Generate reports and maintain various dispatch logs, labor allocation logs, and equipment usage reports.
• Act as a liaison between field personnel and vendor representatives.
• Confer with customers or supervising personnel to address questions, problems or requests.
• Respond to vendor preliminary information requests.
• Order safety supplies and uniforms for the field.
• Perform inventory control processes.
• Other duties as assigned.

Knowledge, Skills & Experience

• Previous dispatch and customer service experience in the construction industry is preferred.
• Excellent verbal and written communication.
• Excellent customer service skills and telephone etiquette.
• Ability to multi-task in a fast-paced and detail-oriented environment.
• Effective team player who communicates constructively and actively listens to other members of the team.
• Ability to organize, prioritize, and problem-solve.
• Proficiency in Excel, Word and Outlook is preferred.
• Prior experience with dispatch software or related database is preferred.
• Ability to coordinate drivers locally and across Southern California with accuracy and excellent service.

Competencies

• Effective communication
• Time management/multitasking
• Detail oriented
• Service oriented
• Stress management
• Punctual

Education

High school diploma or equivalent.

Physical Requirements

• Most time spent in an indoor office environment
• Sitting at a desk for prolonged periods of time
• Occasional lifting of files and boxes up to 20 lbs
• Pushing/pulling of file cabinets
• Extended visual use of a computer screen
• Frequent typing
• Frequent talking and listening on the phone

Company Benefits Package

In addition to offering a comprehensive benefits package for all employees including a superior health benefits package Griffith Company also offers generous performance-based compensation. As part of an Employee Stock Ownership Plan (ESOP) Corporation, Griffith Company employees have the opportunity to directly and financially benefit from the Company's success. Other benefits include vacation time, sick days, paid holidays, and a 401K program. (Benefits are subject to eligibility requirements)

Relocation assistance will be provided to candidates outside of the local area on a case-by-case basis.

Hourly rate: $30.00 - $40.00

Job Description

Dispatcher Position

At Griffith Company, we recognize that people are our most valuable resource. We nurture that resource by fostering a work environment that encourages communication, respect and recognition. In this environment, Griffith Company employees flourish, taking their careers to new levels. In addition to offering a nearly 125 year history of quality, safety and excellence, Griffith Company has a dynamic, exciting and supportive culture where opportunity for growth abounds.

We are looking for an experienced and motivated Dispatcher to join our growing team. The Dispatcher is responsible for coordinating and ensuring the timely and accurate dispatch of field workers, equipment, material and vehicles.

Essential Functions

• Coordinate and ensure the timely and accurate dispatch of field workers, equipment, material and vehicles.
• Utilize B2W Schedule to monitor workforce and equipment allocations.
• Work in support of the project team to ensure workforce allocations are in compliance with project requirements.
• Set up lodging for traveling crews.
• Coordinate with the internal equipment department to schedule maintenance and equipment moves as needed at project sites.
• Call in dig alerts as needed for projects.
• Assist project teams with night shift planning and coordination.
• Order materials and heavy equipment for various jobsites.
• Oversee the generation and issuance of purchase orders. Maintain through DocuSign.
• Generate reports and maintain various dispatch logs, labor allocation logs, and equipment usage reports.
• Act as a liaison between field personnel and vendor representatives.
• Confer with customers or supervising personnel to address questions, problems or requests.
• Respond to vendor preliminary information requests.
• Order safety supplies and uniforms for the field.
• Perform inventory control processes.
• Other duties as assigned.

Knowledge, Skills & Experience

• Previous dispatch and customer service experience in the construction industry is preferred.
• Excellent verbal and written communication.
• Excellent customer service skills and telephone etiquette.
• Ability to multi-task in a fast-paced and detail-oriented environment.
• Effective team player who communicates constructively and actively listens to other members of the team.
• Ability to organize, prioritize, and problem-solve.
• Proficiency in Excel, Word and Outlook is preferred.
• Prior experience with dispatch software or related database is preferred.
• Ability to coordinate drivers locally and across Southern California with accuracy and excellent service.

Competencies

• Effective communication
• Time management/multitasking
• Detail oriented
• Service oriented
• Stress management
• Punctual

Education

High school diploma or equivalent.

Physical Requirements

• Most time spent in an indoor office environment
• Sitting at a desk for prolonged periods of time
• Occasional lifting of files and boxes up to 20 lbs
• Pushing/pulling of file cabinets
• Extended visual use of a computer screen
• Frequent typing
• Frequent talking and listening on the phone

Company Benefits Package

In addition to offering a comprehensive benefits package for all employees including a superior health benefits package Griffith Company also offers generous performance-based compensation. As part of an Employee Stock Ownership Plan (ESOP) Corporation, Griffith Company employees have the opportunity to directly and financially benefit from the Company's success. Other benefits include vacation time, sick days, paid holidays, and a 401K program. (Benefits are subject to eligibility requirements)

Relocation assistance will be provided to candidates outside of the local area on a case-by-case basis.

Hourly rate: $30.00 - $40.00