Medical Social Services Manager

Job Description

The Position


Medical Social Services Manager

Why Join Contra Costa Health?

Contra Costa Health is the largest county department in Contra Costa County with over 4,700 employees. Our mission is to care for and improve the health of all people in Contra Costa with special attention to those who are most vulnerable to health problems. We provide services through nine operational areas: Behavioral Health, Contra Costa Health Plan, Emergency Medical Services, Environmental Health, Hazardous Materials, Health, Housing & Homeless Services, Public Health, Contra Costa Regional Medical Center & Health Centers and Detention Health.

The Contra Costa Health Department currently has a great career opportunity to fill one (1) vacant Medical Social Services Manager position. This position will be for Detention Health located in Martinez, CA.

Detention Heath is comprised of four (4) adult Detention facilities and one juvenile Detention facility with a multidisciplinary team. Under general direction, you will be planning, organizing and directing the Detention Health Re-Entry Care Coordination program; supervises, reviews and evaluates the work of subordinate professional, clinical. and clerical personnel; and performs other related work as required.

Contra Costa Health is an integrated system of healthcare services that covers health at every level: the individual, the family, and the community. For low-income and uninsured residents of Contra Costa County, Contra Costa Health is the safety net, providing medical services not available to them elsewhere.

We are looking for someone who has the:

• Ability to plan, direct and coordinate the activities of subordinate staff and programs
• Ability to maintain effective public and interpersonal relations with community groups, agencies, and the general public as well as facility personnel
• Ability to prepare clear and concise written correspondence
• Knowledge of accepted principles and practices governing the field of Medical Social Services or Case Management
• Knowledge of principles of personnel administration
• Knowledge of accepted supervisory, management and communication techniques

What you will typically be responsible for:

• Oversight and development of program design and services
• Establishing program goals, objectives and priorities
• Interpreting and implementing State and Federal program mandates
• Program budget management and monitoring
• Monitoring Medi-Cal billing and claims
• Providing supervision, technical assistance, and consultation to program staff
• Consulting with other health care staff as needed to provide coordination and integration of medical, behavioral health and social needs services with the overall detention health delivery system
• Preparing statistical reports on services provided in alignment with program mandates and quality improvement and assurance plan

A few reasons why you might love this job:

• You will have an opportunity to participate in and lead various improvement projects within the Detention facilities; and will be part of the team to create optimal health for ALL.
• You will gain personal satisfaction from serving the community, mentoring, and coaching others.
• Contra Costa Health has a great retirement plan and health benefits.
• This position is eligible for a hazard pay differential.

A few challenges you might face in this job:

• Management of a case management team at various locations across the county.
• You will be challenged with implementing changes in Detention Health and CalAIM Programs.
• You will need to adapt and adjust to providing case management in a correctional setting.

Competencies Required:

• Delivering Results: Meeting organizational goals and customer expectations and making decisions that produce high-quality results by applying technical knowledge, analyzing problems, and calculating risks
• Displaying Ownership and Accountability: Holding self and others accountable for measurable high-quality, timely, and cost-effective results
• Oral Communication: Engaging effectively in dialogue
• Business Process Analysis: Defining, assessing, and improving operational processes and workflow
• Managing & Facilitating Change: Addressing key factors that influence successful organizational change
• Analyzing & Interpreting Data: Drawing meaning and conclusions from quantitative or qualitative data
• Legal & Regulatory Navigation: Understanding, interpreting, and ensuring compliance with laws and regulations
• Professional Integrity & Ethics: Displaying honesty, adherence to principles, and personal accountability
• Building & Maintaining Relationships: Establishing rapport and maintaining mutually productive relationships
• Leadership: Guiding and encouraging others to accomplish a common goal
• Valuing Diversity: Appreciating the benefits of varied backgrounds and cultures in the workplace
• Driving Results: Demonstrating concern for achieving or surpassing results against an internal standard of excellence
• Leading Cross-Divisional Collaboration: Demonstrating cooperation and teamwork while working within and across divisions and teams
• Leveraging Technology: Applying technology for improvements in organizational efficiency and effectiveness
• Strategic Thinking & Perspective: Evaluating immediate actions in context of achieving long range objective

To read the complete job description, please click here .

The eligible list established from this recruitment may be used to fill future openings for up to 6 months.

Minimum Qualifications

License Required:

A valid California Motor Vehicle Operator's License. Out of state valid motor vehicle operator's license will be accepted during the application process.A current, valid license issued by the State of California in one of the below: Licensed Clinical Social Worker (LCSW), orLicensed Marriage and Family Therapist (LMFT), orLicensed Professional Clinical Counselor (LPCC), orPublic Health Nurse (PHN)

Applicants are required to attach a copy of their license to their application.

Education: Possession of a Master's Degree from an accredited college or university with a major in Social Work, Psychology, Counseling, Nursing, or a closely related field.

Experience: Three (3) years of full-time (or the equivalent of full-time) experience performing the duties of a social worker or public health nurse within a health care facility or health-related agency; one (1) year of which was in a supervisory or administrative capacity.

Substitution: Possession of a qualifying Bachelor’s degree from an accredited college or university and two (2) additional years of qualifying experience may be substituted for the required education.

Desirable Qualifications:

• Experience in leading and managing case managers
• Experience serving vulnerable populations including justice-involved populations
• Experience in Care management program development and monitoring
• Experience working with electronic health records

Selection Process

Application Filing and Evaluation: Applicants will be required to complete a supplemental questionnaire at the time of application. Applications will be evaluated to determine which candidates will move forward in the next phase of the recruitment process.Remote Oral Interview: Candidates that clearly demonstrate that they possess the minimum qualifications will be invited to participate in a remote oral interview. The oral interview will measure candidates' competencies as they relate to the job. These may include, but are not limited to: Delivering Results, Displaying Ownership and Accountability, Oral Communication, Managing & Facilitating Change, Business Process Analysis . Candidates must achieve a passing score on each of the competencies to pass the overall assessment and be placed on the eligible list. (Weighted 100%)

The assessments may be administered remotely using a computer or mobile device such as a tablet. You will need access to a reliable internet connection to take the assessment.

TENTATIVE EXAM DATES

Remote Exam/Evaluation: The Virtual Oral Assessment is tentatively scheduled to take place via computer (remotely) during the week of August 3, 2026.

The Human Resources Department may change the examination steps noted above in accordance with the Personnel Management Regulations and accepted selection practices.

For recruitment questions, please contact Health Services Personnel, Recruitment Team at Exams@cchealth.org. For any technical issues, please contact the Government Jobs’ applicant support team for assistance at +1-855-524-5627.

CONVICTION HISTORY

After you receive a conditional job offer, you will be fingerprinted, and your fingerprints will be sent to the California Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI). The resulting report of your conviction history (if any) will be used to determine whether the nature of your conviction conflicts with the specific duties and responsibilities of the job for which you have received a conditional job offer. If a conflict exists, you will be asked to present any evidence of rehabilitation that may mitigate the conflict, except when federal or state regulations bar employment in specific circumstances. Having a conviction history does not automatically preclude you from a job with Contra Costa County. If you accept a conditional job offer, the Human Resources department will contact you to schedule a fingerprinting appointment.

DISASTER SERVICE WORKER

All Contra Costa County employees are designated Disaster Service Workers through state and local law. Employment with the County requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency.

EQUAL EMPLOYMENT OPPORTUNITY

It is the policy of Contra Costa County to consider all applicants for employment without regard to race, color, religion, sex, national origin, ethnicity, age, disability, sexual orientation, gender, gender identity, gender expression, marital status, ancestry, medical condition, genetic information, military or veteran status, or other protected category under the law.

Contra Costa County is committed to providing equal access and opportunity to qualified individuals with disabilities in its employment practices. If you believe you may anticipate needing reasonable accommodation, please visit our job seeker resources page at:

Special Testing Accommodations | Contra Costa County, CA Official Website .

To find more information on Benefits offered by Contra Costa County, please go to https://www.contracosta.ca.gov/1343/Employee-Benefits

Closing Date/Time: Continuous