City of Auburn, AL
Auburn, Alabama, United States
Job General Statement of Duties Coordinates and assists with customer service support for the operations of an assigned Parks and Recreation Facility. Distinguishing Features of the Class The principal function of an employee in this class is to serve as the Parks and Recreation Department's representative at a Recreation Facility to ensure compliance with all program guidelines and safety requirements. The work is performed under the supervision of a Center Director or Recreation Supervisor but some leeway is granted for the exercise of independent judgment and initiative. An employee in this class performs the duties of other employees in the Parks and Recreation Department as required or as assigned by supervisory personnel. The principal duties of this class are performed in various recreational settings, including recreation, cultural arts and programs. Work is performed indoors and occasionally outdoors in hot, cold or inclement weather. Examples of Essential Work (Illustrative Only) Provides oversight at a Parks and Recreation facility, including supervising activity participants, enforcing organizational guidelines and ensuring all appropriate safety standards; Assists with a sports, recreation, cultural arts, rehabilitative or other related recreation activity to promote a professional presentation of such activities; Promotes an environment of participation in which all interested citizens may participate in a scheduled activity; Provides guidance to individual recreation participants; Documents any accident or incident or failure to adhere to set polices and informs Parks and Recreation administrative staff as necessary; Provides needed information and demonstrations concerning how to perform certain work tasks to new employees in the same or similar class of positions; Keeps immediate supervisor and designated others fully and accurately informed concerning work progress, including present and potential work problems and suggestions for new or improved ways of addressing such problems; Attends meetings and training sessions to remain current on the principles, practices and new developments in assigned work areas; The nature of the work performed requires that an employee in this class establish and maintain effective working relationships with other department and City employees, members of community organizations and the public; Responds to citizens' questions and comments in a courteous and timely manner; Ensure Recreation Facility is ready for public use; Receive and process monetary transactions including, cash, credit and debit cards, both in person and via the phone; Performs customer service and administrative duties, including answering phone, greet visitors and participants, fill out appropriate forms, and scheduling use of facilities; Performs other related duties as assigned. Required Knowledge, Skills and Abilities Knowledge of department and recreation facility rules and regulations; Knowledge of safety principles and procedures involved in recreational activities; Knowledge of recreation facility programs and activities; Skill in the use of modern office equipment; Skill in performing basic mathematical calculations such as addition, subtraction, multiplication, division, and percentages; Skill in organizing and planning; Skill in decision making and problem solving; Skill in interpersonal relations and in dealing with the public; Skill in oral and written communication; Ability to work cooperatively with others. Acceptable Experience and Training Some experience in a recreational activity; or Any equivalent combination of experience and training which provides the knowledge, skills and abilities necessary to perform the work. Required Special Qualifications None Essential Physical Abilities Sufficient clarity of speech and hearing or other communication capabilities, with or without reasonable accommodation, which permits the employee to communicate effectively; Sufficient manual dexterity with or without reasonable accommodation, which permits the employee to perform reporting and recording requirements; Sufficient personal mobility and physical reflexes, with or without reasonable accommodation, which permits the employee to participate in recreational activities and supervise assigned programs; Ability to intermittently sit, stand, walk, or stoop; Ability to occasionally lift light objects weighing less than 24 pounds. "This class specification is not an employment agreement or contract. Management has the exclusive right to alter this class specification at any time without notice."
200 Maritime Academy Drive, Vallejo, CA 94590, USA
Description: POSITION SUMMARY: The Financial Aid and Scholarship Office processes more than 1,200 financial aid applications annually and disburses more than $13 million dollars in financial aid. Applications are transmitted electronically from a U.S. Department of Education application-processing center. The office manages all aspects of application processing including loading applications; verifying data, data exchanges with multiple federal, state, CSU and private aid agencies or contractors; data reconciliation and extensive reporting. Technological enhancements and changes occur multiple times each year - many of these are specific to financial aid applications, formulas, programs and reports. This position reports to the Financial Aid Director and has the primary responsibility for PeopleSoft Financial Aid production for the office. Working under general direction, this position is responsible for the advanced-level functional expertise, leadership and technical support of the financial aid module in PeopleSoft. MAJOR RESPONSIBILITIES: Student Information System Maintenance • Create and maintain setup within various modules of PeopleSoft Financial Aid/Campus Solutions. • Manage and serve as the expert for PeopleSoft production including creating and scheduling processes, confirming process completion, and reviewing and distributing output • Manage the financial aid data file creation and electronic file transfers between PeopleSoft and internal and external systems including daily, weekly and monthly data transfers between the California Student Aid Commission, the Federal Department of Education systems - CPS, NSLDS, COD and Direct Loans, the CSU, and private lenders. • Manage the Perkins loan process including sending and receiving files from ECSI. • Manage the Aid Year Rollover process. • Research and write reports for internal and external constituents. • Identify and make recommendations for system/process improvements and training. • Identify cross-functional issues and collaborates with other units to ensure that appropriate solutions are identified and implemented. • Maintain written documentation for system processes and procedures. Develop and document appropriate test cases to perform testing for modifications, customizations, fixes, interfaces, and patches. • Manage the testing of annual vendor upgrades to the Student Information System (PeopleSoft) and analyze the impact to financial aid processes. • Serve as a liaison to central CMS technical staff. Financial Aid Staff Support • Provide information and interpretation of the rules, regulations, and application procedures for financial aid programs to financial aid staff. • Provide guidance to financial aid staff on supplementary forms and explanations needed to address individual circumstances. • Create custom reports to find specific populations of students as needed to award aid and resolve discrepancies. REQUIRED QUALIFICATIONS: • Bachelor's degree in the social sciences, business administration, education, information systems or a closely related field or a combination of education and experience which provides the required knowledge and abilities. • Advanced knowledge of PeopleSoft 9.0 student financial aid systems. • Advanced knowledge of PeopleSoft Packaging Equations and ability to create and update existing equations as needed. • Demonstrated ability to troubleshoot complex, far reaching PeopleSoft issues across Campus Solutions modules. • Experience with Bundle testing. • Advanced skill in writing SQL to query data from a relational database. • Knowledge of and ability to apply state and federal student aid laws, regulations and processes including the U.S. Department of Education and the California Student Aid Commission. • Ability to recommend business processes, administrative systems, and/or policy changes to bring business processing in line with competing policies, procedures, and laws. • Ability to query data from a relational database (i.e. PeopleSoft) and make data-driven decisions. • Ability to organize and coordinate complex activities. • Ability to analyze information, problems, or procedures to define objectives and identify alternatives or courses of action. • Ability to make written or verbal proposals and implement procedural changes. • Ability to self-identify problems and exercise independent judgment in the application of complex guidelines and regulations. • Ability to assess a problem from all perspectives and present possible solutions, in writing or in person, along with a recommended solution. • Ability to forecast future problems for the organizational unit and mitigate these issues by developing and proposing proactive solutions. • Excellent communication and interpersonal skills. • Proven ability to interact and work effectively with users of various skill levels to develop simple, user-friendly, customer-oriented and efficient solutions. • Ability to work independently and as a part of a team, providing high-quality, customer-focused services to the unit's constituencies. • Ability to solve problems under pressure, often with frequent interruptions. PREFERRED QUALIFICATIONS: • Advanced degree • Knowledge of CSU administrative structures SPECIAL CONDITIONS: PHYSICAL, MENTAL and ENVIRONMENTAL CONDITIONS: Involves mainly sitting; walking and standing is minimal; involves lifting lightweight objects limited to 15 pounds. BACKGROUND CHECK: A background check (including a criminal records check) must be satisfactorily completed before any candidate can be offered a position with the CSU. Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current CSU employees who apply for the position. MANDATED REPORTER: The person holding this position is considered a 'mandated reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 revised July 21, 2017 as a condition of employment. ELIGIBILITY TO WORK: Applicants must provide proof of U.S. citizenship or authorization to work in the United States within three days of the date of hire. Cal Maritime is an Equal Opportunity, Affirmative Action Employer. The university subscribes to all state and federal regulations and prohibits discrimination based on race, color, religion, national origin, sex, gender identity/gender expression, sexual orientation, marital status, pregnancy, age, disability, genetic information, medical condition, covered veteran status, or any other protected status. Closing Date/Time: Open until filled
5500 University Parkway, San Bernardino, CA 92407, USA
Description: Employment Status: Full-time, probationary "non-exempt" position. Work Schedule: Monday through Friday 8:00 a.m. to 5:00 p.m. First Review Deadline: This position will remain open until filled. Applications will be reviewed beginning September 11, 2019. Position Summary: Positions in this classification are responsible for the full scope of project activities including initiation, execution, coordination, implementation, and evaluation. Incumbents may coordinate the office support for an entire academic, special program or administrative office, or for an administrative head to one of these offices. Incumbents are expected to use general office equipment and a full range of office support technology and systems including one or more word processing and spreadsheet packages; use of a mainframe computer and on-line systems to enter data and generate reports; maintenance of desktop databases; and use of electronic and voice mail. Some positions may require the use of desktop publishing packages with graphics capabilities. Current employees will be given preferred consideration. Under general supervision of the Controller and Leadership Team, the administrative support coordinator will perform a full range of moderate to complex work assignments involving the use of judgment and discretion in support of the Financial Services Office. The incumbent will provide the main administrative assistant support for the Director's Office including the Director and Assistant Director, Leadership Team and staff of the other units within Financial Services. The incumbent will be responsible for monitoring and reconciling the Financial Services general fund budget and trust accounts. The incumbent will be responsible for Financial Services timekeeping and reporting that will include data entry into Absence Management. The incumbent will be responsible for maintenance of the Financial Services website. The incumbent will coordinate meetings involving internal campus units as well as external groups such as the Chancellor's Office. The incumbent will make arrangements for auditing entrance and exit meetings. The incumbent will coordinate the arrangements for conferences, workshops, or off-campus business meetings including preparing any travel claims for such events. The incumbent will provide excellent customer service and will be expected to serve customers in situations which are unique to the individual or circumstance. The services provided must be addressed with care, sensitivity, professionalism, and effectiveness. The incumbent is the point of contact for Financial Services. The incumbent may set priorities for, plan and coordinate daily work activities, and provide leadership and/or training to the student assistants and interns. The incumbent is responsible for the coordination of hiring documentation and paperwork for the student staff in addition to tracking the time worked. The incumbent may perform assignments that are varied involving the regular use of judgment and discretion. The incumbent may take courses of action, which are guided by some interpretation of registration policies and procedures. The incumbent will perform reception duties, including the filing of documents, answering telephones, and the creation of forms, letters, and memos. The incumbent will be responsible for handling all purchases, equipment needs, storage and records retention. It is crucial for the incumbent to set own priorities regularly, manage multiple work assignments, meet necessary deadlines, and perform other duties as assigned. Experience: Applicants must possess the equivalent to three years of experience in general clerical work along with a thorough knowledge of office methods, procedures, and practices. Abilities/Skills: The applicant must have customer service skills at a higher level with the ability to handle effectively a broader range of interpersonal contacts and situations which may be sensitive in nature. The ability to learn quickly, interpret independently, use professional judgment and apply a variety of complex policies and procedures is required along with the ability to identify deviations from applicable policies. The ability to perform standard arithmetic functions of a transactional nature is required. The ability to apply independent judgment, discretion, and initiative to address problems and develop practical, thorough and, at times, creative solutions with active problem-solving skills are required. Knowledge: General knowledge of applicable university infrastructure, policies and procedures are necessary along with thorough knowledge of correct English, grammar, spelling, and punctuation. Fluency in using standard office software such as the Microsoft Office suite is required. Preferred Qualifications: A proven record of exceptional customer service, excellent oral and written communication skills and experience working with a diverse community is desired. Experience in utilizing software such as PeopleSoft and a document imaging system is desired. A background check (including a criminal records check) must be completed satisfactorily before any candidate can be offered a position with the CSU. Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current CSU employees who apply for the position. The person holding this position is considered a `mandated reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. California State University, San Bernardino is an Affirmative Action/Equal Opportunity Employer. We consider qualified applicants for employment without regard to race, religion, color, national origin, ancestry, age, sex, gender, gender identity, gender expression, sexual orientation, genetic information, medical condition, disability, marital status, or protected veteran status. This position may be "Designated" under California State University's Conflict of Interest Code. This would require the filing of a Statement of Economic Interest on an annual basis and the completion of training within 6 months of assuming office and every 2 years thereafter. Visit the Human Resources Conflict of Interest webpage link for additional information: http://hrd.csusb.edu/conflictInterest.html This position adheres to CSU policies against Sex Discrimination, Sexual Harassment, and Sexual Violence, including Domestic Violence, Dating Violence, and Stalking. This requires completion of Sexual Violence Prevention Training within 6 months of assuming employment and on a two-year basis thereafter. (Executive Order 1096) Closing Date/Time: Open until filled