Director of Support Services (Administrator II)/Finance & Administration Services (2019-00773)

  • San Bernardino
  • San Bernardino, California
  • Apr 23, 2020
Full Time Accounting and Finance Administration and Management

Job Description

Employment Status: Full-time, regular "exempt" position, included in the Management Personnel Plan (MPP).

Work Schedule: Monday through Friday, 8:00 am - 5:00 pm, occasional evening and weekend hours.

First Review Deadline: This position will remain open until filled. Applications will be reviewed beginning November 22, 2019.

Under the general direction of the Associate Vice President for Finance & Administrative Services, the Director of Support Services performs managerial and supervisory duties in the operation of printing/duplicating, mailing, property management, shipping and receiving services. The incumbent will oversee an annual budget of about $2M and employs approximately 15 FTEs for the units under purview.

Required Application Materials:
Please attach a cover letter, resume (or curricula vitae) and diversity statement. The diversity statement may include your interpretation of diversity, inclusion, gender equity and must include specific examples of how your educational/professional experiences, background/philosophy has prepared you for the role you are applying for at California State University, San Bernardino. (Maximum 250 words).

Typical duties may include, but are not limited to the following:

The Director of Support Services leads, directs, and participates in efforts for service and delivery optimization, improved quality, enhanced innovation, and development of metrics/measurable goals for units under oversight. The Director of Support Services develops departmental goals, standards, and objectives and ensures that service level objectives are achieved and customer expectations are met or exceeded.

Prepares reports, bids and purchase orders. Researches product costs and availability for purchase. Acquires outside printing for various projects as needed. Checks on maintenance and operation of equipment. Prepares a budget and exercises vigilance in controlling labor, supply and production costs. Oversee records and job cost estimates. Coordinates and oversees the maintenance, and operation of a University-wide copier/printer system. Works with procurement to negotiate vendor and customer contracts. Ensures proper disposition of surplus property in compliance with the system-wide policies and campus standards. Planning and execution of routine and special services.

Works closely with the division and college analysts as well as with a broad range of faculty on property audits, printing needs, document archival and other related matters. Develops policies, interprets existing policies, state and federal laws, ensures compliance and represents the campus at the system-wide forums. In addition, other duties as assigned.

To perform this job successfully, an individual must be able to perform each essential function. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Bachelor's degree from an accredited four(4) years higher education institution or an equivalent.
Minimum five (5) years of progressive experience in related areas.
Minimum three (3) years of supervisory experience.
Demonstrated management, leadership, and customer service experience requiring a high level of diplomacy and professionalism working in higher education or governmental agencies.
Ability to understand and define internal and external stakeholder requirements.
Ability to use tact and diplomacy to effectively handle a broad range of high level and sensitive interpersonal situations with diverse personalities, and to respond appropriately to conflicts and problems.
Ability to initiate, establish, and foster communication and teamwork by maintaining a positive, cooperative, productive work atmosphere in and outside the University.
Ability to establish and maintain effective working relationships within a diverse population and with those from various cultural backgrounds.
Ability to effectively communicate information in a clear and understandable manner, both verbally and in writing.
Ability to interpret, communicate and apply policies and procedures.
Ability to set own priorities to coordinate multiple assignments with fluctuating and time-sensitive deadlines.
Working knowledge of or ability to quickly learn University infrastructure, policies, and procedures.
Proven knowledge of industry standards, policies, equipment, and appropriate regulations pertaining to University printing operation as well as mail services.
Ability to effectively communicate information in a clear and understandable manner, both verbally and in writing.
An inclusive leadership style and demonstrated collaborative working relationships Strong business intelligence and commercial acumen.
Strategic and creative mindset.
Sound project management and operational planning skills. Excellent communication and negotiation skills.
Organizational and time management skills.
Excellent computer skills and proficiency with a variety of computer applications including word processing, spreadsheets, databases, online systems, Internet as well as online calendaring and email.
Demonstrated skills in an institutional/educational environment utilizing a customer-oriented and service-centered attitude are highly desired.
Preferred Qualifications:
Strong ability to maintain high quality/standards of work, initiative, problem-solving, commitment, creativity, professional responsibility, and judgment, ability to represent the University and its interests in a professional and conscientious manner.
Ability to effectively lead projects, as well as teams, in understanding objectives, gathering requirements and issues, evaluating and arriving at solutions, completing tasks and action items, and meeting project deadlines.
Ability to lead programmatic or organizational change across an organization.
Strong ability to interpret, apply, work with, and explain to others a variety of complex academic policies and procedures (including pertinent laws and regulations) and understanding the underlying intent; communicating with accuracy and efficiency, sound judgment, and professional integrity.
Demonstrated skills in an institutional/educational environment utilizing a customer-oriented and service-centered attitude.
Familiar with the PeopleSoft modules for relevant functions.

A background check (including a criminal records check) must be completed satisfactorily before any candidate can be offered a position with the CSU. Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current CSU employees who apply for the position.

The person holding this position is considered a `mandated reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.

California State University, San Bernardino is an Affirmative Action/Equal Opportunity Employer. We consider qualified applicants for employment without regard to race, religion, color, national origin, ancestry, age, sex, gender, gender identity, gender expression, sexual orientation, genetic information, medical condition, disability, marital status, or protected veteran status.

This position may be "Designated" under California State University's Conflict of Interest Code. This would require the filing of a Statement of Economic Interest on an annual basis and the completion of training within 6 months of assuming office and every 2 years thereafter. Visit the Human Resources Conflict of Interest webpage link for additional information:

This position adheres to CSU policies against Sex Discrimination, Sexual Harassment, and Sexual Violence, including Domestic Violence, Dating Violence, and Stalking. This requires completion of Sexual Violence Prevention Training within 6 months of assuming employment and on a two-year basis thereafter. (Executive Order 1096)
Closing Date/Time: Open until filled

Job Address

San Bernardino, California 92407 United States View Map