Emergency Dispatcher

Summary

Job TitleCoordinate both emergency and non-emergency public safety response in order to protect life and property.Essential DutiesEffectively communicate with people by giving information, directions and instructions via telephone and radio.Gather information; receive complaints and/or requests for service (both routine and emergency), via a multi-line telephone system and/or through multi-channel radio equipment as prescribed by policy and procedure.Using highly technical equipment, develop the ability to dispatch resources in accordance with the Department's Standard Operating Procedures.Monitor mutual aid data and radio channels.Correctly determine department responses for varying Police/Fire/EMS emergency situationsProvide accurate contact with and deployment of department personnel and equipment to maintain continuous situational awarenessPrioritize actions during multiple response scenarios requiring division of attention.Undergo a periodic audit/review of information queriesDocument each action and response from both emergency and non-emergency request for service utilizing the computer aided dispatch system as well as required logs and forms.Perform other related duties as required and assigned.May require unrestricted mandatory overtime. 24 hour operations requiring shift work, including nights, weekends, holidays and overtime coverage.Knowledge, Skills and AbilitiesThis position requires the application of communication skills in a calm demeanor with a professional attitude, and a mature disposition all being necessities of the job.Ability to type at a net speed of 50 words per minute.Ability to operate a computer terminal.Ability to understand and operate a basic computer program functions such as file, save, recovery and search.Know how to route printing jobs to different printers.Understand and use capabilities of e-mail.Be able to memorize hot key functions.Maintain a high level of competency in case file management.Accurately track and submit documents to/from agencies and personnel.Correct recording of information to/from case files to database.Be able to read, comprehend and communicate legal and non-legal documents such as driving records, criminal histories, citations, domestic violence paperwork, no-code death advisements, and warrants.Maintain strict confidentiality of all calls, conversations, and written materials.Ability to provide geographical detail within service areas.Prepare and maintain numerous logs, files, report forms, statistical data and correspondence using correct English, spelling, punctuation, and grammar.Ability to learn, within a reasonable period of training, the operation of dispatch communication equipment.Experience, Education Certificates, and LicensesHigh School diploma or GED equivalent required.Two years of work experience involving a substantial amount of public contact and office clerical duties.Must pass an extensive background investigation, audiological examination, and pre-employment drug testing.Emergency Services, Computer, Public Safety Communications, or Military related experience is desired.Applicants will be tested to determine experience, skill level, and abilities.Telecommunications experience is desired.Within one (1) year of appointment, attend and satisfactorily complete an approved supervised training course.Be able to obtain and hold a security clearance meeting the requirements of the Alaska Public Safety Information Network (APSIN).Qualify and pass all initial and yearly APSIN Exams. Protection of APSIN information required by State law.Obtain and maintain Emergency Medical Dispatch and CPR certifications.Must possess a valid driver's license at time of application and be able to operate a motor vehicle.Must provide a current (within 30 days of request) driving record from the state in which driver's license is held.Must obtain a valid State of Alaska Driver's License with satisfactory driving record at time of hire.Attaching a resume or curriculum vitae is not an alternative to filling out the application in its entirety. Leaving sections of the application blank, noting "see resume or CV" or any similar response on any portion of your application may lead to a determination your application is incomplete and removal from consideration for this job posting.At time of application, applicants are requested to submit if applicable:Copy of academic transcripts (unofficial are okay, please ensure that the institution name/URL is listed on the transcript) if using education to meet the minimum qualifications.Three (3) professional references, two of which must be from a current or former supervisor (not applicable for internal positions).Reference requests are automatically sent upon submission of your application for certain positions.For your application to be evaluated you must answer the Supplemental Questions. Be sure to read each question carefully, answers cannot be changed once your application is submitted. Supplemental questions regarding certification, licenses or experience will be verified against information in your application and/or resume, failing to list required experience may cause your application to be denied.If post-secondary education is required to meet the minimum qualifications, you must fill in the Education section of the application. If you have not obtained a degree, please indicate the number of units completed. Copies of transcripts are required to verify educational credentials if used to meet the minimum qualifications for a position. Transcripts can be attached at the time of application or within 48 hours of the close of this recruitment to the contact person listed below.The City of Wasilla complies with Title I of the Americans with Disabilities Act (ADA). Individuals with disabilities, who require accommodation, auxiliary aides or services, or alternative communication formats, please call 1-907-373-9039. The City of Wasilla is an equal opportunity employer.In compliance with the Drug-Free Workplace Act of 1988 the City of Wasilla prohibits the unlawful manufacture, distribution, dispensing, possession, or use by an employee of a controlled substance as defined in Schedules I through V of Section 202 of the Controlled Substances Act (21 USC 812), and as further defined by policy at 21 CFR 1308.11 – 1308.15 is prohibited in any workplace of the city.Any individual who conducts business for the city, applies for a position or conducts business on the city's property is covered by the drug-free workplace policy. The policy includes, but is not limited to, all employees, contractors, volunteers, interns, and applicants.If you choose to be contacted by email, please ensure your email address is correct on your application and that the spam filter will permit email from the 'govermentjobs.com' domains. For information on allowing emails from the 'governmentjobs.com' domains, visit the Lost Password Help page located at /User/ResetPassword .BenefitsThe City of Wasilla offers a robust benefit package for employees. In addition to retirement, health and life insurance, and paid leave, employees may elect supplemental benefits through payroll deduction.Health insurance is provided through Blue Cross Blue Shield. The city pays the majority of the monthly premium, with employees contributing $36.40 per month for coverage. The plan includes medical, dental, vision, prescription drug, disability, and other benefits for employees and eligible dependents. The plan deductible is $300 for individual coverage and $600 for family coverage. The annual out-of-pocket maximum is $2,300 for individual coverage and $4,600 for family coverage.Important: There is a one-month gap between the month an employee becomes eligible and the month coverage begins. Health insurance coverage does not begin the month immediately following the employee's hire date.For example, regardless of the date an employee is hired in July, health insurance coverage will begin September 1. An employee hired on July 1, July 15, or July 31 will have the same coverage effective date of September 1. Therefore, an employee hired in July will not have health insurance coverage beginning August 1.24/7 Telemedicine via SwiftMD. These visits are covered in full and are not subject to the annual deductible or coinsurance provisions of the plan.11 paid holidays: New Years Day, President's Day, Seward's Day, Memorial Day, Independence Day, Labor Day, Alaska Day, Veteran's Day, Thanksgiving and the day after, and Christmas Day.2 Floating holidays awarded annually4 days of bereavement leave

Job Description

Job TitleCoordinate both emergency and non-emergency public safety response in order to protect life and property.Essential DutiesEffectively communicate with people by giving information, directions and instructions via telephone and radio.Gather information; receive complaints and/or requests for service (both routine and emergency), via a multi-line telephone system and/or through multi-channel radio equipment as prescribed by policy and procedure.Using highly technical equipment, develop the ability to dispatch resources in accordance with the Department's Standard Operating Procedures.Monitor mutual aid data and radio channels.Correctly determine department responses for varying Police/Fire/EMS emergency situationsProvide accurate contact with and deployment of department personnel and equipment to maintain continuous situational awarenessPrioritize actions during multiple response scenarios requiring division of attention.Undergo a periodic audit/review of information queriesDocument each action and response from both emergency and non-emergency request for service utilizing the computer aided dispatch system as well as required logs and forms.Perform other related duties as required and assigned.May require unrestricted mandatory overtime. 24 hour operations requiring shift work, including nights, weekends, holidays and overtime coverage.Knowledge, Skills and AbilitiesThis position requires the application of communication skills in a calm demeanor with a professional attitude, and a mature disposition all being necessities of the job.Ability to type at a net speed of 50 words per minute.Ability to operate a computer terminal.Ability to understand and operate a basic computer program functions such as file, save, recovery and search.Know how to route printing jobs to different printers.Understand and use capabilities of e-mail.Be able to memorize hot key functions.Maintain a high level of competency in case file management.Accurately track and submit documents to/from agencies and personnel.Correct recording of information to/from case files to database.Be able to read, comprehend and communicate legal and non-legal documents such as driving records, criminal histories, citations, domestic violence paperwork, no-code death advisements, and warrants.Maintain strict confidentiality of all calls, conversations, and written materials.Ability to provide geographical detail within service areas.Prepare and maintain numerous logs, files, report forms, statistical data and correspondence using correct English, spelling, punctuation, and grammar.Ability to learn, within a reasonable period of training, the operation of dispatch communication equipment.Experience, Education Certificates, and LicensesHigh School diploma or GED equivalent required.Two years of work experience involving a substantial amount of public contact and office clerical duties.Must pass an extensive background investigation, audiological examination, and pre-employment drug testing.Emergency Services, Computer, Public Safety Communications, or Military related experience is desired.Applicants will be tested to determine experience, skill level, and abilities.Telecommunications experience is desired.Within one (1) year of appointment, attend and satisfactorily complete an approved supervised training course.Be able to obtain and hold a security clearance meeting the requirements of the Alaska Public Safety Information Network (APSIN).Qualify and pass all initial and yearly APSIN Exams. Protection of APSIN information required by State law.Obtain and maintain Emergency Medical Dispatch and CPR certifications.Must possess a valid driver's license at time of application and be able to operate a motor vehicle.Must provide a current (within 30 days of request) driving record from the state in which driver's license is held.Must obtain a valid State of Alaska Driver's License with satisfactory driving record at time of hire.Attaching a resume or curriculum vitae is not an alternative to filling out the application in its entirety. Leaving sections of the application blank, noting "see resume or CV" or any similar response on any portion of your application may lead to a determination your application is incomplete and removal from consideration for this job posting.At time of application, applicants are requested to submit if applicable:Copy of academic transcripts (unofficial are okay, please ensure that the institution name/URL is listed on the transcript) if using education to meet the minimum qualifications.Three (3) professional references, two of which must be from a current or former supervisor (not applicable for internal positions).Reference requests are automatically sent upon submission of your application for certain positions.For your application to be evaluated you must answer the Supplemental Questions. Be sure to read each question carefully, answers cannot be changed once your application is submitted. Supplemental questions regarding certification, licenses or experience will be verified against information in your application and/or resume, failing to list required experience may cause your application to be denied.If post-secondary education is required to meet the minimum qualifications, you must fill in the Education section of the application. If you have not obtained a degree, please indicate the number of units completed. Copies of transcripts are required to verify educational credentials if used to meet the minimum qualifications for a position. Transcripts can be attached at the time of application or within 48 hours of the close of this recruitment to the contact person listed below.The City of Wasilla complies with Title I of the Americans with Disabilities Act (ADA). Individuals with disabilities, who require accommodation, auxiliary aides or services, or alternative communication formats, please call 1-907-373-9039. The City of Wasilla is an equal opportunity employer.In compliance with the Drug-Free Workplace Act of 1988 the City of Wasilla prohibits the unlawful manufacture, distribution, dispensing, possession, or use by an employee of a controlled substance as defined in Schedules I through V of Section 202 of the Controlled Substances Act (21 USC 812), and as further defined by policy at 21 CFR 1308.11 – 1308.15 is prohibited in any workplace of the city.Any individual who conducts business for the city, applies for a position or conducts business on the city's property is covered by the drug-free workplace policy. The policy includes, but is not limited to, all employees, contractors, volunteers, interns, and applicants.If you choose to be contacted by email, please ensure your email address is correct on your application and that the spam filter will permit email from the 'govermentjobs.com' domains. For information on allowing emails from the 'governmentjobs.com' domains, visit the Lost Password Help page located at /User/ResetPassword .BenefitsThe City of Wasilla offers a robust benefit package for employees. In addition to retirement, health and life insurance, and paid leave, employees may elect supplemental benefits through payroll deduction.Health insurance is provided through Blue Cross Blue Shield. The city pays the majority of the monthly premium, with employees contributing $36.40 per month for coverage. The plan includes medical, dental, vision, prescription drug, disability, and other benefits for employees and eligible dependents. The plan deductible is $300 for individual coverage and $600 for family coverage. The annual out-of-pocket maximum is $2,300 for individual coverage and $4,600 for family coverage.Important: There is a one-month gap between the month an employee becomes eligible and the month coverage begins. Health insurance coverage does not begin the month immediately following the employee's hire date.For example, regardless of the date an employee is hired in July, health insurance coverage will begin September 1. An employee hired on July 1, July 15, or July 31 will have the same coverage effective date of September 1. Therefore, an employee hired in July will not have health insurance coverage beginning August 1.24/7 Telemedicine via SwiftMD. These visits are covered in full and are not subject to the annual deductible or coinsurance provisions of the plan.11 paid holidays: New Years Day, President's Day, Seward's Day, Memorial Day, Independence Day, Labor Day, Alaska Day, Veteran's Day, Thanksgiving and the day after, and Christmas Day.2 Floating holidays awarded annually4 days of bereavement leave