Dispatcher-2nd Shift

Summary

Contact information Location 750 Front Avenue NW,Grand Rapids, MI, 49504,United StatesEmployee Type Non-ExemptName Human Resource DepartmentPhone (616) 459-0281Description Our award-winning EPS Monitoring Center is adding a Dispatcher to the team! Are you looking to gain experience in a professional environment? Are you interested in a role that positively impacts local communities? Then our family-owned, 24/7 Monitoring Center is the fit for you!Duties include but not limited to: Effectively and efficiently monitor alarm signals and follow protocols to resolve the alarm signal.Contact customer and proper emergency authorities when applicable.Properly document all responses to alarms and follow all established rules.Process customer account changes.Promptly and professionally answer telephone calls and log information from customers.Complete additional tasks as assigned.Requirements Qualified candidates will possess: High School diploma or GED.Experience in working customers in person or over the phone.Strong written and verbal communication.Knowledge of basic computer functions and ability to type 35 WPM accurately.Ability to work in Grand Rapids, Michigan, without relocation assistance.Competitive starting wageAdvancement opportunities (level increases)A robust benefit package (healthcare, dental, vision insurance, life and LTD)401(K) & company contributionsPaid time off and company holidaysYour Future At EPS Security, we're invested in our employees' growth. Our Monitoring Center provides continued advancement opportunities for career-oriented individuals! Paid, in-house and on-the-job training allows you to further develop your skills. As you advance, we consider your professional goals, and prioritize the promotion of internal candidates when possible. Apply today and take the first step towards your new career!About EPS Security EPS Security is Michigan's largest, family-owned security provider. For more than 65 years, we've secured homes and businesses all across the Great Lakes state! What began as a local security company quickly developed into a state-wide operation. Now, we occupy offices in four Michigan cities, employ more than 200 Michiganders, and secure 30,000+ satisfied customers. At EPS Security, our employees are the backbone of our safety operations. That's why we are always searching for new talent to add to our teams!A note to veterans: Nearly 25% of all EPS employees are Veterans of the armed forces. We're proud to employ veterans and encourage your application!EEO/ADA Statement EPS Security is an Equal Employment Opportunity (EEO) employerIf you require ADA accommodation in the application process, please contact a member of our Human Resources team at (616)-459-0281.#J-18808-Ljbffr

Job Description

Contact information Location 750 Front Avenue NW,Grand Rapids, MI, 49504,United StatesEmployee Type Non-ExemptName Human Resource DepartmentPhone (616) 459-0281Description Our award-winning EPS Monitoring Center is adding a Dispatcher to the team! Are you looking to gain experience in a professional environment? Are you interested in a role that positively impacts local communities? Then our family-owned, 24/7 Monitoring Center is the fit for you!Duties include but not limited to: Effectively and efficiently monitor alarm signals and follow protocols to resolve the alarm signal.Contact customer and proper emergency authorities when applicable.Properly document all responses to alarms and follow all established rules.Process customer account changes.Promptly and professionally answer telephone calls and log information from customers.Complete additional tasks as assigned.Requirements Qualified candidates will possess: High School diploma or GED.Experience in working customers in person or over the phone.Strong written and verbal communication.Knowledge of basic computer functions and ability to type 35 WPM accurately.Ability to work in Grand Rapids, Michigan, without relocation assistance.Competitive starting wageAdvancement opportunities (level increases)A robust benefit package (healthcare, dental, vision insurance, life and LTD)401(K) & company contributionsPaid time off and company holidaysYour Future At EPS Security, we're invested in our employees' growth. Our Monitoring Center provides continued advancement opportunities for career-oriented individuals! Paid, in-house and on-the-job training allows you to further develop your skills. As you advance, we consider your professional goals, and prioritize the promotion of internal candidates when possible. Apply today and take the first step towards your new career!About EPS Security EPS Security is Michigan's largest, family-owned security provider. For more than 65 years, we've secured homes and businesses all across the Great Lakes state! What began as a local security company quickly developed into a state-wide operation. Now, we occupy offices in four Michigan cities, employ more than 200 Michiganders, and secure 30,000+ satisfied customers. At EPS Security, our employees are the backbone of our safety operations. That's why we are always searching for new talent to add to our teams!A note to veterans: Nearly 25% of all EPS employees are Veterans of the armed forces. We're proud to employ veterans and encourage your application!EEO/ADA Statement EPS Security is an Equal Employment Opportunity (EEO) employerIf you require ADA accommodation in the application process, please contact a member of our Human Resources team at (616)-459-0281.#J-18808-Ljbffr