Dispatcher I

Summary

Job Title

Able to direct and service customer call-ins and dispatch drivers as needed. Prepares reports, utilizes computer-based ticketing system and reports to the Field Supervisor and/or District Manager.

The selected candidate will be eligible for company benefits including Medical, Dental, Vision, Paid Time Off (PTO), and Free Parking.

Responsibilities

• After initial training period, qualified to take call-ins from customers, dispatch them appropriately and record turned in loads.
• Corrects issues with driver's logs in Xata application.
• Schedule drivers/trucks to meter provings and trucks.
• May sort run tickets, DOT logs and other office paperwork.
• Use computer to hand enter loads called in, loads dispatched to drivers and any other required data related to dispatch.
• Uses computer to look up lease numbers, tank numbers, leases by name, operator number, barrel flow by destination, tickets by ticket number and by destination.
• Dispatchers are also responsible for staying up to date with lease severances relating to State Oil and Gas Boards approval to haul.
• Prepares morning reports related to over 48 hours, dropped loads, loads hauled, and any other reports related to dispatch or company business.
• Track and file reports on a daily, weekly and monthly basis.
• Extensive interaction with customers relating to call-ins, coordinating leases to be hauled in a timely manner, ensuring that special instructions about leases are recorded and disseminated and resolving disputes over tickets.
• Perform other duties as assigned and relevant to operations of the company.
• Demonstrate a positive impact by promoting safety in decisions and actions.

Requirements

• High school diploma or equivalent.
• Ability to speak, read and write in English.
• Strong oral and written communication skills.
• Interacts with the public, management, marketing and drivers.
• Great customer and personal relations skills required.
• Strong quantitative and analytical skills.
• Basic math, keyboard skills, and knowledge of office procedures with responsible work habits.
• Utilizes 10-key calculator, multi-line telephone system, copy, fax machines and computers.
• Demonstrates conceptual thinking, strong planning, coordinating, problem solving skills, and multitasking abilities.
• Office environment, low physical activity, some light lifting.
• Cleared criminal history (background) and satisfactory reference checks
• Compliance with the Company's drug and alcohol policy including pre-employment D&A testing.
• This position is not eligible for employment-based visa sponsorship.
• Applicants must be authorized to work in the U.S. for the duration of their employment.

Job Description

Job Title

Able to direct and service customer call-ins and dispatch drivers as needed. Prepares reports, utilizes computer-based ticketing system and reports to the Field Supervisor and/or District Manager.

The selected candidate will be eligible for company benefits including Medical, Dental, Vision, Paid Time Off (PTO), and Free Parking.

Responsibilities

• After initial training period, qualified to take call-ins from customers, dispatch them appropriately and record turned in loads.
• Corrects issues with driver's logs in Xata application.
• Schedule drivers/trucks to meter provings and trucks.
• May sort run tickets, DOT logs and other office paperwork.
• Use computer to hand enter loads called in, loads dispatched to drivers and any other required data related to dispatch.
• Uses computer to look up lease numbers, tank numbers, leases by name, operator number, barrel flow by destination, tickets by ticket number and by destination.
• Dispatchers are also responsible for staying up to date with lease severances relating to State Oil and Gas Boards approval to haul.
• Prepares morning reports related to over 48 hours, dropped loads, loads hauled, and any other reports related to dispatch or company business.
• Track and file reports on a daily, weekly and monthly basis.
• Extensive interaction with customers relating to call-ins, coordinating leases to be hauled in a timely manner, ensuring that special instructions about leases are recorded and disseminated and resolving disputes over tickets.
• Perform other duties as assigned and relevant to operations of the company.
• Demonstrate a positive impact by promoting safety in decisions and actions.

Requirements

• High school diploma or equivalent.
• Ability to speak, read and write in English.
• Strong oral and written communication skills.
• Interacts with the public, management, marketing and drivers.
• Great customer and personal relations skills required.
• Strong quantitative and analytical skills.
• Basic math, keyboard skills, and knowledge of office procedures with responsible work habits.
• Utilizes 10-key calculator, multi-line telephone system, copy, fax machines and computers.
• Demonstrates conceptual thinking, strong planning, coordinating, problem solving skills, and multitasking abilities.
• Office environment, low physical activity, some light lifting.
• Cleared criminal history (background) and satisfactory reference checks
• Compliance with the Company's drug and alcohol policy including pre-employment D&A testing.
• This position is not eligible for employment-based visa sponsorship.
• Applicants must be authorized to work in the U.S. for the duration of their employment.