911 Dispatcher

Summary

Securitas Technology seeks a 911 Dispatcher to support our integrated electronic security and life safety solutions for commercial and enterprise clients. In this role, you will answer and prioritize 911 and security-related calls, monitor alarms, and dispatch appropriate police, fire, medical, or security responders using advanced Computer-Aided Dispatch and monitoring platforms. You will gather critical incident details, document all activity accurately, and coordinate with internal security specialists and field teams. Working in a culture of safety, integrity, and continuous improvement, you'll use cutting-edge technologies, contribute to innovative protection strategies, and build a career path with professional growth and cross-functional collaboration opportunities.

Responsibilities

• Answer and triage 911 and security-related emergency calls from commercial and enterprise customers
• Collect critical incident details and assess priority using established protocols and scripts
• Dispatch police, fire, medical, and security resources via CAD and radio systems
• Monitor electronic security, intrusion, and life safety alarms and initiate appropriate response
• Maintain accurate, real-time records of calls, actions, and incident outcomes in dispatch systems
• Coordinate with internal security specialists and field technicians to support incident resolution
• Follow company and local public safety procedures, ensuring compliance and documentation standards
• Communicate calmly and professionally with callers in high-stress, time-sensitive situations
• Collaborate with team members, supervisors, and cross-functional partners to improve processes
• Participate in ongoing training on new technologies, systems, and emergency response best practices

Required Skills

• Emergency call handling
• Computer-Aided Dispatch (CAD) systems
• Radio communication procedures
• Incident prioritization and triage
• Knowledge of local emergency protocols
• Data entry and documentation
• Multiline phone system operation
• Geographic information systems (GIS) use
• Customer service in high-stress situations
• Basic security and alarm monitoring

Job Description

Securitas Technology seeks a 911 Dispatcher to support our integrated electronic security and life safety solutions for commercial and enterprise clients. In this role, you will answer and prioritize 911 and security-related calls, monitor alarms, and dispatch appropriate police, fire, medical, or security responders using advanced Computer-Aided Dispatch and monitoring platforms. You will gather critical incident details, document all activity accurately, and coordinate with internal security specialists and field teams. Working in a culture of safety, integrity, and continuous improvement, you'll use cutting-edge technologies, contribute to innovative protection strategies, and build a career path with professional growth and cross-functional collaboration opportunities.

Responsibilities

• Answer and triage 911 and security-related emergency calls from commercial and enterprise customers
• Collect critical incident details and assess priority using established protocols and scripts
• Dispatch police, fire, medical, and security resources via CAD and radio systems
• Monitor electronic security, intrusion, and life safety alarms and initiate appropriate response
• Maintain accurate, real-time records of calls, actions, and incident outcomes in dispatch systems
• Coordinate with internal security specialists and field technicians to support incident resolution
• Follow company and local public safety procedures, ensuring compliance and documentation standards
• Communicate calmly and professionally with callers in high-stress, time-sensitive situations
• Collaborate with team members, supervisors, and cross-functional partners to improve processes
• Participate in ongoing training on new technologies, systems, and emergency response best practices

Required Skills

• Emergency call handling
• Computer-Aided Dispatch (CAD) systems
• Radio communication procedures
• Incident prioritization and triage
• Knowledge of local emergency protocols
• Data entry and documentation
• Multiline phone system operation
• Geographic information systems (GIS) use
• Customer service in high-stress situations
• Basic security and alarm monitoring