Emergency Services Dispatcher

Summary

Job Title

Duties

You will communicate via radio with responding personnel to pass pertinent information regarding hazards that may be present at the emergency scene and obtain additional assets if requested by the Incident Commander.

You will verify the location and call back number for a medical patient and determines the severity of the emergency situation using EMD checklists.

You will utilize computer database to access and secure security areas, recall logged events, track and relay information on special operations, and maintain alarm location diagrams.

You will maintain logs, forms and status of security and fire personnel on duty and available using the CAD system.

Requirements

Must be a US Citizen.

Must be determined suitable for federal employment.

Must participate in the direct deposit pay program.

New employees to the Department of the Navy will be required to successfully pass the E-Verify employment verification check. To learn more about E-Verify, including your rights and responsibilities, visit e-verify.gov

Within the Department of Defense (DoD), the appointment of retired military members within 180 days immediately following retirement date to a civilian position is subject to the provisions of 5 United States Code 3326.

Males born after 12-31-59 must be registered for Selective Service.

You will be required to obtain and maintain an interim and/or final security clearance prior to entrance on duty. Failure to obtain and maintain the required level of clearance may result in the withdrawal of a job offer or removal.

This is a Mission Essential position. You will be required to ensure organization or facility continuity of operations and/or completion of tasks that are considered essential to the mission designated by a local or command decision.

Obtain and maintain Telecommunicator 1 and CPR certification within 90 days of entry on duty.

This is a bargaining unit position.

This position is subject to work an uncommon tour, including nights, weekends, and holidays to meet mission requirements. Overtime or night differential pay and/or unusual duty hours may be required.

Incumbent is required to successfully complete the RDC Training Program to include classroom and On-The-Job Training (OJT).

Must be capable of obtaining an Emergency Police Dispatcher (EPD) certification and maintain the certification by recertifying every 2 years. Employee has 6 months from their entrance on duty to obtain certification.

Obtain and maintain APCO or IAED EMD certification within 270 days of entry on duty.

As required, incumbent is required to complete training and certify as a communications training officer (CTO) to provide on-the-job training to new hire personnel.

Incumbent is required to be certified as a CIC/NCIC/OPENFOX operator.

As part of medical surveillance programs the incumbent will be required to take medical examinations to assess his/her medical qualifications for duty involving work with the high level of stress inherent in this job.

The potential to work up to 16 hours at a time does exist due to unscheduled absences and/or extreme circumstances such as natural disasters, terrorist attacks, and other all hazards emergency or disaster situations.

This position is considered Key/Emergency-Essential. You will be required to provide immediate and continuing support to ensure the success of combat operations or the availability of combat-essential systems.

Qualifications

GS-04 - Your resume must also demonstrate at least one year of general experience at or equivalent to the GS-03 grade level or pay band in the Federal service or equivalent experience in the private or public sector. Specialized experience must demonstrate the following: 1) Operating radio communication equipment; 2) Receiving incoming telephone or alarm systems calls; and 3) Maintaining logbooks/records. NOTE: This information must be supported in your resume to be considered for the position.

GS-05 - Your resume must also demonstrate at least one year of specialized experience at or equivalent to the GS-04 grade level or pay band in the Federal service or equivalent experience in the private or public sector. Specialized experience must demonstrate the following: 1) Operating electronic computer-based systems for emergency (Police, fire, and or EMS) dispatching management; 2) Working multiple equipment/systems (e.g., Computer Aided Dispatch (CAD) system, alarm systems, dispatch recording devices, multi-channel radios) during emergency situations; and 3) Disseminating information from incoming callers during emergency situations. NOTE: This information must be supported in your resume to be considered for the position.

GS-06 - Your resume must also demonstrate at least one year of specialized experience at or equivalent to the GS-05 grade level or pay band in the Federal service or equivalent experience in the private or public sector. Specialized experience must demonstrate the following: 1) Operating electronic computer-based systems for emergency (Police, Fire, and/or EMS) dispatching management; 2) Operating multiple equipment/systems (i.e., Computer Aided Dispatch (CAD) system, dispatch recording devices, multi-channel radios) during emergency situations; and 3) Disseminating information from incoming callers during emergency situations. NOTE: This information must be supported in your resume to be considered for the position.

GS-07 - Your resume must also demonstrate at least one year of specialized experience at or equivalent to the GS-06 grade level or pay band in the Federal service or equivalent experience in the private or public sector. Specialized experience must demonstrate the following: 1) Operating electronic computer-based systems for emergency (Police, Fire, and/or EMS) dispatching management; 2) Operating multiple equipment/systems (i.e., Computer Aided Dispatch (CAD) system, alarm systems, dispatch recording devices, multi-channel radios) during emergency situations; 3) Disseminating information from incoming callers during emergency situations; 4) Effectively carrying out several tasks at the same time such as operating radios, telephones, and typing while efficiently communicating with the public, police, fire, and/or medical personnel; and 5) Conducts operational checks of communications and telephone equipment, notes discrepancies in accordance with established procedures. NOTE: This information must be supported in your resume to be considered for the position.

Job Description

Job Title

Duties

You will communicate via radio with responding personnel to pass pertinent information regarding hazards that may be present at the emergency scene and obtain additional assets if requested by the Incident Commander.

You will verify the location and call back number for a medical patient and determines the severity of the emergency situation using EMD checklists.

You will utilize computer database to access and secure security areas, recall logged events, track and relay information on special operations, and maintain alarm location diagrams.

You will maintain logs, forms and status of security and fire personnel on duty and available using the CAD system.

Requirements

Must be a US Citizen.

Must be determined suitable for federal employment.

Must participate in the direct deposit pay program.

New employees to the Department of the Navy will be required to successfully pass the E-Verify employment verification check. To learn more about E-Verify, including your rights and responsibilities, visit e-verify.gov

Within the Department of Defense (DoD), the appointment of retired military members within 180 days immediately following retirement date to a civilian position is subject to the provisions of 5 United States Code 3326.

Males born after 12-31-59 must be registered for Selective Service.

You will be required to obtain and maintain an interim and/or final security clearance prior to entrance on duty. Failure to obtain and maintain the required level of clearance may result in the withdrawal of a job offer or removal.

This is a Mission Essential position. You will be required to ensure organization or facility continuity of operations and/or completion of tasks that are considered essential to the mission designated by a local or command decision.

Obtain and maintain Telecommunicator 1 and CPR certification within 90 days of entry on duty.

This is a bargaining unit position.

This position is subject to work an uncommon tour, including nights, weekends, and holidays to meet mission requirements. Overtime or night differential pay and/or unusual duty hours may be required.

Incumbent is required to successfully complete the RDC Training Program to include classroom and On-The-Job Training (OJT).

Must be capable of obtaining an Emergency Police Dispatcher (EPD) certification and maintain the certification by recertifying every 2 years. Employee has 6 months from their entrance on duty to obtain certification.

Obtain and maintain APCO or IAED EMD certification within 270 days of entry on duty.

As required, incumbent is required to complete training and certify as a communications training officer (CTO) to provide on-the-job training to new hire personnel.

Incumbent is required to be certified as a CIC/NCIC/OPENFOX operator.

As part of medical surveillance programs the incumbent will be required to take medical examinations to assess his/her medical qualifications for duty involving work with the high level of stress inherent in this job.

The potential to work up to 16 hours at a time does exist due to unscheduled absences and/or extreme circumstances such as natural disasters, terrorist attacks, and other all hazards emergency or disaster situations.

This position is considered Key/Emergency-Essential. You will be required to provide immediate and continuing support to ensure the success of combat operations or the availability of combat-essential systems.

Qualifications

GS-04 - Your resume must also demonstrate at least one year of general experience at or equivalent to the GS-03 grade level or pay band in the Federal service or equivalent experience in the private or public sector. Specialized experience must demonstrate the following: 1) Operating radio communication equipment; 2) Receiving incoming telephone or alarm systems calls; and 3) Maintaining logbooks/records. NOTE: This information must be supported in your resume to be considered for the position.

GS-05 - Your resume must also demonstrate at least one year of specialized experience at or equivalent to the GS-04 grade level or pay band in the Federal service or equivalent experience in the private or public sector. Specialized experience must demonstrate the following: 1) Operating electronic computer-based systems for emergency (Police, fire, and or EMS) dispatching management; 2) Working multiple equipment/systems (e.g., Computer Aided Dispatch (CAD) system, alarm systems, dispatch recording devices, multi-channel radios) during emergency situations; and 3) Disseminating information from incoming callers during emergency situations. NOTE: This information must be supported in your resume to be considered for the position.

GS-06 - Your resume must also demonstrate at least one year of specialized experience at or equivalent to the GS-05 grade level or pay band in the Federal service or equivalent experience in the private or public sector. Specialized experience must demonstrate the following: 1) Operating electronic computer-based systems for emergency (Police, Fire, and/or EMS) dispatching management; 2) Operating multiple equipment/systems (i.e., Computer Aided Dispatch (CAD) system, dispatch recording devices, multi-channel radios) during emergency situations; and 3) Disseminating information from incoming callers during emergency situations. NOTE: This information must be supported in your resume to be considered for the position.

GS-07 - Your resume must also demonstrate at least one year of specialized experience at or equivalent to the GS-06 grade level or pay band in the Federal service or equivalent experience in the private or public sector. Specialized experience must demonstrate the following: 1) Operating electronic computer-based systems for emergency (Police, Fire, and/or EMS) dispatching management; 2) Operating multiple equipment/systems (i.e., Computer Aided Dispatch (CAD) system, alarm systems, dispatch recording devices, multi-channel radios) during emergency situations; 3) Disseminating information from incoming callers during emergency situations; 4) Effectively carrying out several tasks at the same time such as operating radios, telephones, and typing while efficiently communicating with the public, police, fire, and/or medical personnel; and 5) Conducts operational checks of communications and telephone equipment, notes discrepancies in accordance with established procedures. NOTE: This information must be supported in your resume to be considered for the position.