24/7 Intelligence Systems Support Specialist

Summary

Job Title: 24/7 Operational User Support SpecialistJob Category: IntelligenceTime Type: Full timeMinimum Clearance Required to Start: TS/SCI with PolygraphEmployee Type: RegularPercentage of Travel Required: NoneType of Travel: None* * *The OpportunityJoin the team as a 24/7 User Support and System Specialist where your Military or Intelligence Community experience becomes mission-critical. We need your expertise to keep our vital Intelligence Applications like ChatSurfer and Bodhi running smoothly around the clock!ResponsibilitiesProvide exceptional Customer Service to Intelligence professionals using your operational Intelligence Community knowledgeSolve Problems in real-time through first-line troubleshooting of software issuesSupport Mission-critical Systems 24/7 through rotating shifts (including nights, weekends, and holidays)Bridge the Gap between users and developers with your intelligence expertiseMonitor and Maintain applications across multiple domains including our coalition support environmentsKeep Intelligence Tools running when users need them mostApply your operational knowledge to help users maximize these powerful applicationsQuickly diagnose and resolve issues before they impact mission successCommunicate complex technical concepts clearly to intelligence professionalsContribute valuable field expertise to enhance future software developmentQualificationsRequired:Active TS/SCI with polygraph5+ years of Military or Intelligence Community experience with expertise in at least one intelligence disciplineCustomer Service MindsetOutstanding Problem-Solving Abilities and Communication SkillFlexibility for 24/7 Shift Rotations covering nights, weekends, and holidaysDesiredExperience with Grafana, Kibana, or similar monitoring toolsFamiliar with Chatsurfer and Bodhi applicationsSoftware Testing ExperienceSecuirty+ CertificationWhat You Can ExpectA culture of integrity.At CACI, we place character and innovation at the center of everything we do. As a valued team member, you'll be part of a high-performing group dedicated to our customer's missions and driven by a higher purpose – to ensure the safety of our nation.An environment of trust.CACI values the unique contributions that every employee brings to our company and our customers - every day. You'll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality.A focus on continuous growth.Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground — in your career and in our legacy.Pay RangeThere are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits.The Proposed Salary Range For This Position Is$78,700 - $165,200CACI is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, age, national origin, disability, status as a protected veteran, or any other protected characteristic.#J-18808-Ljbffr

Job Description

Job Title: 24/7 Operational User Support SpecialistJob Category: IntelligenceTime Type: Full timeMinimum Clearance Required to Start: TS/SCI with PolygraphEmployee Type: RegularPercentage of Travel Required: NoneType of Travel: None* * *The OpportunityJoin the team as a 24/7 User Support and System Specialist where your Military or Intelligence Community experience becomes mission-critical. We need your expertise to keep our vital Intelligence Applications like ChatSurfer and Bodhi running smoothly around the clock!ResponsibilitiesProvide exceptional Customer Service to Intelligence professionals using your operational Intelligence Community knowledgeSolve Problems in real-time through first-line troubleshooting of software issuesSupport Mission-critical Systems 24/7 through rotating shifts (including nights, weekends, and holidays)Bridge the Gap between users and developers with your intelligence expertiseMonitor and Maintain applications across multiple domains including our coalition support environmentsKeep Intelligence Tools running when users need them mostApply your operational knowledge to help users maximize these powerful applicationsQuickly diagnose and resolve issues before they impact mission successCommunicate complex technical concepts clearly to intelligence professionalsContribute valuable field expertise to enhance future software developmentQualificationsRequired:Active TS/SCI with polygraph5+ years of Military or Intelligence Community experience with expertise in at least one intelligence disciplineCustomer Service MindsetOutstanding Problem-Solving Abilities and Communication SkillFlexibility for 24/7 Shift Rotations covering nights, weekends, and holidaysDesiredExperience with Grafana, Kibana, or similar monitoring toolsFamiliar with Chatsurfer and Bodhi applicationsSoftware Testing ExperienceSecuirty+ CertificationWhat You Can ExpectA culture of integrity.At CACI, we place character and innovation at the center of everything we do. As a valued team member, you'll be part of a high-performing group dedicated to our customer's missions and driven by a higher purpose – to ensure the safety of our nation.An environment of trust.CACI values the unique contributions that every employee brings to our company and our customers - every day. You'll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality.A focus on continuous growth.Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground — in your career and in our legacy.Pay RangeThere are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits.The Proposed Salary Range For This Position Is$78,700 - $165,200CACI is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, age, national origin, disability, status as a protected veteran, or any other protected characteristic.#J-18808-Ljbffr