Security Officer (Full Time) - InterContinental Houston

Summary

Security Officer (Full Time) - InterContinental Houston

Perform hotel security duties and procedures to ensure the safety and security of guests, employees and the property as well as the property's assets.

At InterContinental Hotels & Resorts® we want our guests to feel special, cosmopolitan and In the Know which means we need you to:

• Be charming by being approachable, having confidence and showing respect.
• Stay in the moment by understanding and anticipating guests' needs, being attentive and taking ownership of getting things done.
• Make it memorable by being knowledgeable, sharing stories and showing your style to create moments that make people feel special.

Duties and responsibilities include:

• Promote teamwork and quality service through daily communication and coordination with other departments.
• Assist in training/educating employees on current safety and security issues to ensure compliance with all Company loss control policies and current security, and safety regulations.
• Respond in a courteous and prompt manner to all guest related incidents, questions, complaints and/or requests to ensure strong guest satisfaction.
• Investigate loss and safety incidents involving guests, employees and/or hotel loss and safety exposure and comply with state and government regulations and hotel procedures to prevent/minimize the loss from theft and other safety risk or litigation against the hotel.
• Perform daily inspection and ensure compliance of hotel security and safety requirements and procedures in order to protect hotel property, employees and guests against theft, crime, threats and safety hazards.

Qualification and requirements include:

• High school diploma or equivalent, plus one year of security and safety experience, or equivalent combination of education and experience.
• Must speak fluent English. Other languages preferred.
• Ability to carry, lift, push and/or pull items weighing up to 50-100 pounds.
• Frequently standing up and moving about the facility.
• Frequently handling objects and equipment to secure the facility.
• Frequently bending, stooping, and kneeling.
• Communication skills are utilized a significant amount of time when interacting with guests and employees.
• Certification in safety and training and/or licensed as a Security Officer or Law Enforcement Officer may be required.
• Working knowledge of local laws, investigation methods, OSHA requirements and fire codes and life safety codes.
• Problem solving, reasoning, motivating, organizational and training abilities are used when an emergency situation occurs.
• Reading and writing abilities are utilized in order to document or record all tasks completed, to order supplies, to receive their instructions for the day and/or to read safety and security procedures.
• Mathematical skills, including basic math, are used occasionally.
• Must be able to work nights, weekends, and/or holidays.

What we offer:

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including an impressive room discount and some of the best training in the business.

The hourly pay rate for this Hourly role is $18.00. This rate is only applicable for jobs to be performed in Houston, Texas.

We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401k, and many other benefits to eligible full-time employees.

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability.

Job Description

Security Officer (Full Time) - InterContinental Houston

Perform hotel security duties and procedures to ensure the safety and security of guests, employees and the property as well as the property's assets.

At InterContinental Hotels & Resorts® we want our guests to feel special, cosmopolitan and In the Know which means we need you to:

• Be charming by being approachable, having confidence and showing respect.
• Stay in the moment by understanding and anticipating guests' needs, being attentive and taking ownership of getting things done.
• Make it memorable by being knowledgeable, sharing stories and showing your style to create moments that make people feel special.

Duties and responsibilities include:

• Promote teamwork and quality service through daily communication and coordination with other departments.
• Assist in training/educating employees on current safety and security issues to ensure compliance with all Company loss control policies and current security, and safety regulations.
• Respond in a courteous and prompt manner to all guest related incidents, questions, complaints and/or requests to ensure strong guest satisfaction.
• Investigate loss and safety incidents involving guests, employees and/or hotel loss and safety exposure and comply with state and government regulations and hotel procedures to prevent/minimize the loss from theft and other safety risk or litigation against the hotel.
• Perform daily inspection and ensure compliance of hotel security and safety requirements and procedures in order to protect hotel property, employees and guests against theft, crime, threats and safety hazards.

Qualification and requirements include:

• High school diploma or equivalent, plus one year of security and safety experience, or equivalent combination of education and experience.
• Must speak fluent English. Other languages preferred.
• Ability to carry, lift, push and/or pull items weighing up to 50-100 pounds.
• Frequently standing up and moving about the facility.
• Frequently handling objects and equipment to secure the facility.
• Frequently bending, stooping, and kneeling.
• Communication skills are utilized a significant amount of time when interacting with guests and employees.
• Certification in safety and training and/or licensed as a Security Officer or Law Enforcement Officer may be required.
• Working knowledge of local laws, investigation methods, OSHA requirements and fire codes and life safety codes.
• Problem solving, reasoning, motivating, organizational and training abilities are used when an emergency situation occurs.
• Reading and writing abilities are utilized in order to document or record all tasks completed, to order supplies, to receive their instructions for the day and/or to read safety and security procedures.
• Mathematical skills, including basic math, are used occasionally.
• Must be able to work nights, weekends, and/or holidays.

What we offer:

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including an impressive room discount and some of the best training in the business.

The hourly pay rate for this Hourly role is $18.00. This rate is only applicable for jobs to be performed in Houston, Texas.

We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401k, and many other benefits to eligible full-time employees.

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability.