Dispatcher II

Summary

Dispatcher II 96 Sidney OH - Sidney, OH 45365Overview Position Type Dispatch Job Shift 8hr Travel Percentage None Category IC1Description Position SummaryThis position is responsible for executing a daily plan for movement of all freight within an assigned area.Essential FunctionsAssess customer needs and timing of deliveriesManage daily delivery schedule for driversPlan deliveries and receives orders from suppliersProvide frontline customer service for existing accountsAnswer all incoming phone calls promptly and courteouslyMonitor e-mail for incoming orders, inventory updates, and communication between team membersMonitor web portals for station inventoriesSolicit freight from customersCreate loads in dispatch systemDivide dispatch responsibilities with other team membersEnter incidents into KITS (incident reporting system)Qualifications QualificationsHigh school diploma or equivalent2 years of dispatching experienceExcellent conflict resolution and skillsEffective oral, written and interpersonal communication skillsNote: The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities and skills required of associates so classified. Management retains the right to assign or reassign duties at any time. Job description is subject to change. All employees of the Company are expected to:Promote positive work habits including effective and timely communication, teamwork and respect for co-workers.Provide constructive guidance to other employees and representatives of third parties.Contribute to providing the highest quality of products and services to customers.

Job Description

Dispatcher II 96 Sidney OH - Sidney, OH 45365Overview Position Type Dispatch Job Shift 8hr Travel Percentage None Category IC1Description Position SummaryThis position is responsible for executing a daily plan for movement of all freight within an assigned area.Essential FunctionsAssess customer needs and timing of deliveriesManage daily delivery schedule for driversPlan deliveries and receives orders from suppliersProvide frontline customer service for existing accountsAnswer all incoming phone calls promptly and courteouslyMonitor e-mail for incoming orders, inventory updates, and communication between team membersMonitor web portals for station inventoriesSolicit freight from customersCreate loads in dispatch systemDivide dispatch responsibilities with other team membersEnter incidents into KITS (incident reporting system)Qualifications QualificationsHigh school diploma or equivalent2 years of dispatching experienceExcellent conflict resolution and skillsEffective oral, written and interpersonal communication skillsNote: The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities and skills required of associates so classified. Management retains the right to assign or reassign duties at any time. Job description is subject to change. All employees of the Company are expected to:Promote positive work habits including effective and timely communication, teamwork and respect for co-workers.Provide constructive guidance to other employees and representatives of third parties.Contribute to providing the highest quality of products and services to customers.