Traffic Monitoring Specialist

Summary

Traffic Monitoring Specialist

AECOM is seeking a Traffic Monitoring Specialist / Dispatcher / Call Center to be based in Detroit, MI. This is for an overnight shift (9pm - 5am) with weekends and some holiday hours required.

Position Details:

• Position is based out of client location near downtown Detroit, MI.
• Updating, and responding to scheduled and unscheduled traffic events and congestion with devices such as closed-circuit camera TV systems/ cameras, detectors, etc.
• Act like an emergency dispatcher within a call center environment dispatching responders via a two-way radio system to assist motorists, respond to events and other activities that require timely and efficient responses.
• Perform data entry functions.
• Ability to fluently work in multiple PC applications simultaneously.
• Possess exceptional organizational skills to effectively prioritize multiple tasks in real time and in potentially serious situations.
• Possess exceptional communications skills both in written & verbal forms to effectively receive, document & relay information from numerous sources.
• Works under direct supervision performing moderately complex technical work utilizing instructions, examples, and results from computer systems.
• Perform critical thinking functions and assessments and make decisions based upon circumstances.
• 24/7/365 Environment

Minimum Requirements:

• High School + no experience
• Background and drug/alcohol screening required
• Willing to work 24/7/365 operation - must be willing to work outside of standard business hours

Preferred Qualifications:

• 2 or more years of experience of surveillance and or CCTV monitoring
• Strong attention to detail
• Customer/Client relationship experience
• Ability to multi-task

Additional Information:

• Sponsorship is not offered for this position

At AECOM, we are committed to maintaining a secure and trustworthy recruitment process and take any fraudulent hiring activity seriously. To support this commitment, all newly hired employees are required to attend an in-person Day 1 onboarding at an AECOM office location as a condition of employment.

Job Description

Traffic Monitoring Specialist

AECOM is seeking a Traffic Monitoring Specialist / Dispatcher / Call Center to be based in Detroit, MI. This is for an overnight shift (9pm - 5am) with weekends and some holiday hours required.

Position Details:

• Position is based out of client location near downtown Detroit, MI.
• Updating, and responding to scheduled and unscheduled traffic events and congestion with devices such as closed-circuit camera TV systems/ cameras, detectors, etc.
• Act like an emergency dispatcher within a call center environment dispatching responders via a two-way radio system to assist motorists, respond to events and other activities that require timely and efficient responses.
• Perform data entry functions.
• Ability to fluently work in multiple PC applications simultaneously.
• Possess exceptional organizational skills to effectively prioritize multiple tasks in real time and in potentially serious situations.
• Possess exceptional communications skills both in written & verbal forms to effectively receive, document & relay information from numerous sources.
• Works under direct supervision performing moderately complex technical work utilizing instructions, examples, and results from computer systems.
• Perform critical thinking functions and assessments and make decisions based upon circumstances.
• 24/7/365 Environment

Minimum Requirements:

• High School + no experience
• Background and drug/alcohol screening required
• Willing to work 24/7/365 operation - must be willing to work outside of standard business hours

Preferred Qualifications:

• 2 or more years of experience of surveillance and or CCTV monitoring
• Strong attention to detail
• Customer/Client relationship experience
• Ability to multi-task

Additional Information:

• Sponsorship is not offered for this position

At AECOM, we are committed to maintaining a secure and trustworthy recruitment process and take any fraudulent hiring activity seriously. To support this commitment, all newly hired employees are required to attend an in-person Day 1 onboarding at an AECOM office location as a condition of employment.