Government Careers

  • Government Contact Center Leader Service Operations

  • Sun Life
  • Madison, Wisconsin 53774 United States View Map

Summary

Sun Life is seeking a seasoned customer service operations leader to oversee government contact center functions, delivering high-quality member, provider, and client support while guiding frontline teams.This role collaborates with Workforce Management, Learning and Development, Quality Assurance, Client Engagement, Information Technology, vendor partners, and business leadership to ensure service delivery, incident response, technology readiness, and the implementation of new tools and#J-18808-Ljbffr

Job Description

Sun Life is seeking a seasoned customer service operations leader to oversee government contact center functions, delivering high-quality member, provider, and client support while guiding frontline teams.This role collaborates with Workforce Management, Learning and Development, Quality Assurance, Client Engagement, Information Technology, vendor partners, and business leadership to ensure service delivery, incident response, technology readiness, and the implementation of new tools and#J-18808-Ljbffr

Government Careers

Government Careers

Government jobs offer stability, competitive benefits, and the chance to make a meaningful impact on your community and country.

Whether you’re starting your career or seeking new opportunities, these roles provide pathways for growth, security, and service.

Explore positions across a wide range of fields and take the first step toward a rewarding future in public service.

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