Government Careers

  • Product Support & Onboarding Specialist

  • Overdrive
  • Cleveland, Ohio 44101 United States View Map

Summary

OverDrive in Cleveland is seeking a Product Support Specialist for Public Libraries to onboard new partners and provide exceptional support. You will ensure a smooth onboarding process, manage technical inquiries, and promote product enhancements.The ideal candidate has a Bachelor's degree, 1-2 years in customer support, and familiarity with tech platforms like Salesforce and Microsoft Office. This role fosters strong relationships to enhance product usage and success in libraries.#J-18808-Ljbffr

Job Description

OverDrive in Cleveland is seeking a Product Support Specialist for Public Libraries to onboard new partners and provide exceptional support. You will ensure a smooth onboarding process, manage technical inquiries, and promote product enhancements.The ideal candidate has a Bachelor's degree, 1-2 years in customer support, and familiarity with tech platforms like Salesforce and Microsoft Office. This role fosters strong relationships to enhance product usage and success in libraries.#J-18808-Ljbffr

Government Careers

Government Careers

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