Claims Adjuster

Overview

The Claims Adjuster provides legal civil liability analysis and determines disposition of cases brought against the City of Corpus Christi. This position will conduct investigations of claims to determine City's liability in accordance with the Texas Tort Claims Act. The incumbent has the authority to accept or deny liability, mitigate losses, negotiate settlements and enter agreements. They will manage liability cases and financial case reserves and budget expenditures. The Claims Adjuster will research the law and determine applicability. They will also communicate liability issues regarding City operations and activities, plan of action, resolutions, with City Manager, Directors, Managers, Staff, third parties, claimants.

Responsibilities

• Research data, analyzes legal issues & determines law applicability by reviewing State and Federal statues, regulations, ordinances, case law, law reviews

• Advocates & negotiates by representing the city in civil pre-litigation matters, reviews, prepares correspondence, settlement & releases.

• Tracks liability cases, assess risk assessment values, create budget reserves & expenses

• Reviews cost containments, authorizes payments, collects funding, allocates recoveries to appropriate departmental accounts. Set & maintain budget reserves & make adjustments accordingly

• Acts independently in evaluating claim exposures & making liability assessments

• Provides directions to claimants and City staff to resolve problems & issues pertaining to operation & activities

• Makes decisions regarding liability, represents the City in civil matters

• Advocates and negotiates by representing the City in legal matters

• Practices principles of claims investigation, litigation management adjustment documentation & evaluation of cases

• Determines information needed to proceed with a legal matter

• Obtains relevant documents, determine potential witnesses, review and apply appropriate claims adjusting remedies

• Identifies liabilities and exposures take actions to eliminate future losses

• Provides direction to Managers and Supervisors on appropriate actions concerning City operations & activities, plan of action, resolutions, regards to liability issues

• Meets, planning discussions, investigations, strategies, training & loss prevention efforts to mitigate future losses

• Tracks cases via risk management information systems, reviewed & updated accordingly, tracking financial expenditures and financial reserves

• Sets and monitor financial reserves, process bills, arrange rentals, hire outside contractors

• Make agreements with medical providers, repairs are arranged, inspections are planned, finances are managed

• Evaluations of losses, Cost containments, Medical Peer Reviews, Legal Strategies

• Meets with employees, Managers, Directors, Litigation Attorneys, City Manager regarding review of losses and strategies

Position Type and Typical Hours of Work

• Exempt - Full-Time- Monday-Friday 8:00am-5:00pm

• Must be available to work additional hours as needed

• Flexibility to work evenings, weekends, and holidays is a schedule requirement

• In the event of an emergency, employees are required to work to provide for the safety and well-being of the public, including the delivery and restoration of vital services

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel so classified in this position. This job description is subject to change as the needs and requirements of the job change.

Minimum Qualifications

• Associate's degree (AA/AS); or 2-year technical certificate

• Two (2) years of experience

A combination of education and pertinent experience may be considered

Licenses and Certifications

Required

• A valid driver's license is required; successful out-of-state candidates must be able to obtain a valid Texas driver's license within 90 days of hiring

Required within three (3) months of hire

• Texas Department of Insurance Property & Casualty

Employment Testing

Employment is contingent on passing any post-offer pre-employment screening as listed below:

• Criminal Background Check: Yes

• Police Background Check: No

• Motor Vehicle Record Check: Yes

• Drug Screening: Yes

• Physical Exam: Yes

• Clearing House Query: No

Basis of Rating

A recruitment consultant will evaluate all applications against the posted qualifications. The city may also conduct additional skill assessment tests, in addition to the panel interview

Supplemental Information

• Any position that lists a minimum qualification for education level and/or license/certification will require the applicant to provide proof of documentation if selected for hire into the position with the City of Corpus Christi

The City of Corpus is an Equal Opportunity Employer and complies with the Americans with Disabilities Act and Uniformed Services Employment and Reemployment Rights Act (USERRA). If you require an accommodation in order to apply for a position, please request assistance from the Human Resources Department.

Closing Date/Time: June 10, 2026

City of Corpus Christi

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