Library Services Officer (As-Needed)

  • City of Santa Monica
  • Santa Monica, California
  • Jul 14, 2018
Library Services
  • Salary: $23.32 Hourly

Job Description

Job Summary

All applicants must submit an online City application and required supplemental questions to be considered for this position. Applications will be accepted by the Human Resources Department on one (1) day only, Thursday, February 16, 2017, 7:30 a.m. - 5:30 p.m.

NOTE : This position will be required to work evenings and weekend.

Patrols and monitors library facilities and grounds to insure compliance with established rules and regulations. Provides information and assists Library staff and the public with a variety of library services. Performs routine custodial maintenance work, as required.

Major Duties

Patrols and monitors library facilities and grounds to insure compliance with established rules and regulations. Identifies and reports security incidents, potential safety hazards or maintenance needs and takes appropriate action.

Greets, interacts and provides customer service to the public in a friendly, courteous manner.

Receives and responds to telephone, voice radio calls and electronic messages from library staff. Provides assistance and information or refers calls to appropriate staff. Investigates and handles complaints of unsafe conditions or disruptive patrons.

Prepares facilities for special events and/or meetings by setting up tables, chairs, audiovisual equipment, and related amenities.

Assists library patrons, staff, safety and health personnel during emergency situations. Coordinates emergency procedures, as necessary.

Makes deliveries and picks up mail, library materials, supplies and related items. Opens and closes library facilities.

Troubleshoots, maintains, adjusts and performs minor service and repair to library office equipment and facilities.

Performs routine custodial and building maintenance tasks, as assigned.

Prepares and maintains records and reports.

Implements and follows all applicable rules and regulations.

Performs related duties, as assigned.

Minimum Qualifications

Knowledge, Abilities and Skills

Knowledge of:

Effective customer service techniques.

Operating principles and techniques of public Library security.

Problem solving techniques.

Safe work procedures and practices.

Basic mathematics.

English grammar and composition.

Ability to:

Provide effective customer service.

Learn standard Library procedures.

Inspect, monitor and patrol the l Library and surrounding grounds for safety and security purposes.

Understand, apply and communicate applicable Library rules and regulations.

Elicit cooperation of library users in observing l Library rules and regulations.

Use independent judgment in a variety of situations.

Identify and report security incidents, potential safety hazards or facility maintenance needs noted while on patrol.

Troubleshoot and perform minor office equipment repair and maintenance.

Perform minor facility repairs. Operating hand and power tools.

Safely lift and move tables, chairs, and other office equipment.

Load and unload deliveries of books, mail, library supplies and equipment.

Communicate effectively, both orally and in writing.

Safely operate City vehicles.

Maintain composure during stressful situations.

Operate radio equipment.

Respond to emergencies in a calm and effective manner.

Establish and maintain effective working relationships with coworkers, supervisors, other City employees, vendors and the public.

Perform routine custodial tasks.

Skill in:

Reading, writing and communicating at an appropriate level.

The use of personal computer systems and applicable software applications including Microsoft Office and Windows.

Setting up, operating and troubleshooting audiovisual equipment.

Dealing courteously and diplomatically with individuals including City employees using library resources.

Licenses and Certificates:

Possession of a valid Class C driver license.

Education, Training and Experience:

Graduation from high school or equivalent.

One year of recent, paid work experience interacting with the public, providing information and enforcing rules and regulations. Experience must have included using PC-based computer applications and Internet services.

Selection Process

This is a temporary hourly position without benefits. The City Of Santa Monica provides a deferred compensation (457) retirement plan for its as-needed (temporary) employees who are not eligible for coverage under the California Public Employees Retirement System (CalPERS). The City and as-needed employee are each required to contribute 3.75% of wages to the deferred compensation plan. As-needed employee contributions will be deducted from paychecks on a pre-tax basis.

SELECTION PROCESS : Application Review: All applicants must submit clear, concise, and complete information regarding their qualifications for the position. All applicants will be reviewed and only those candidates determined to be most qualified on the basis of experience and education, as submitted, will be invited to participate further in the selection process.

HOW TO APPLY : All applicants must submit an online City application and required supplemental questions to be considered for this position. Please note, applications may be rejected if incomplete. Resumes, CVs and cover letters are not reviewed as part of the application screening process and should not be submitted.

BACKGROUND INVESTIGATIONS : Candidates who have successfully completed all prior phases of the selection process will be subject to a thorough background investigation.

NOTE : Résumés will not be accepted in lieu of the application or supplemental application materials.

All employees of the City of Santa Monica are designated by both State and City ordinance to be "Disaster Service Workers." In the event of a declared emergency or any undeclared emergency or natural disaster that threatens the life, health and/or safety of the public, employees may be assigned to assist rescue and relief workers. Such assignments may be in locations, during hours and performing work significantly different from the employees' normal work assignments and may continue through the recovery phrase of the emergency.

Special Instructions

Please mention you found this employment opportunity on the job board.