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  • Dispatcher

    Franklin Park, Illinois 60131 United States Hill Mechanical Full Time Jun 08, 2026
    Government Careers Employer:

    Hill Mechanical

    Government jobs offer stability, competitive benefits, and the chance to make a meaningful impact on your community and country. Whether you’re starting your career or seeking new opportunities, these roles provide pathways for growth, security, and service. Explore positions across a wide range of fields and take the first step toward a rewarding future in public service.

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    Summary

    Summary:

    The Dispatcher to the Hill Mechanical Services ("HMS") division of The Hill Group ("Hill") is responsible for assisting our dispatch field operations. This position also provides administrative support to all the sales reps, technicians, superintendents, and managers of operations.

    Key Responsibilities:

    • Manage, monitor, and report daily field activities for our 60 service technicians including, but not limited to:
      • Schedule, coordinate and dispatch technicians to work assignments
      • Prioritize service requests, determine needs of customers and match the appropriate service technician
      • Ensure that labor, materials and equipment are properly planned and coordinated
      • Ensure high field productivity through proper work planning and coordination to minimize tech down time and travel time
    • Maintain work order status and updates:
      • Process approximately 300-400 work orders per week
      • Monitor progress of techs and field work and adjust dispatch plans accordingly
      • Review, correct, and follow up on work orders

    • Enter purchase orders into the system
    • Manage, plan and schedule preventive maintenance work orders based on priority
    • Prepare and participate in weekly review of work order backlog and work planning
    • Perform all other duties as assigned

    Experience and Qualifications:

    • High school diploma or general education degree (GED) required
    • HVAC, plumbing or construction administration experience preferred
    • Excellent customer service and communication skills required
    • Proficiency in all Microsoft Office Suite (Word, Excel and Outlook); experience in S2000 a plus)
    • Experience with Cisco IP Phone System a plus

    Other Qualifications:

    • Requires an ability to work effectively and efficiently under pressure and adjust to changing situations
    • Requires initiative, great attention to detail, accuracy, an ability to prioritize and multi-task
    • Must have excellent interpersonal and customer services skills, and maintain a positive attitude while dealing professionally with co-workers, clients, vendors, etc.
    • Must be able to work independently with limited supervision while still being a team player
    • Must be dependable, organized and self-motivated

    Pursuant to the terms, conditions and limitations of the benefit plan documents, you will be eligible for the following standard Company benefits: medical, dental, vision, short and long-term disability, Accidental Death & Dismemberment (AD&D), group life, 401(k), profit sharing, and paid time off.

    Job Description

    Summary:

    The Dispatcher to the Hill Mechanical Services ("HMS") division of The Hill Group ("Hill") is responsible for assisting our dispatch field operations. This position also provides administrative support to all the sales reps, technicians, superintendents, and managers of operations.

    Key Responsibilities:

    • Manage, monitor, and report daily field activities for our 60 service technicians including, but not limited to:
      • Schedule, coordinate and dispatch technicians to work assignments
      • Prioritize service requests, determine needs of customers and match the appropriate service technician
      • Ensure that labor, materials and equipment are properly planned and coordinated
      • Ensure high field productivity through proper work planning and coordination to minimize tech down time and travel time
    • Maintain work order status and updates:
      • Process approximately 300-400 work orders per week
      • Monitor progress of techs and field work and adjust dispatch plans accordingly
      • Review, correct, and follow up on work orders

    • Enter purchase orders into the system
    • Manage, plan and schedule preventive maintenance work orders based on priority
    • Prepare and participate in weekly review of work order backlog and work planning
    • Perform all other duties as assigned

    Experience and Qualifications:

    • High school diploma or general education degree (GED) required
    • HVAC, plumbing or construction administration experience preferred
    • Excellent customer service and communication skills required
    • Proficiency in all Microsoft Office Suite (Word, Excel and Outlook); experience in S2000 a plus)
    • Experience with Cisco IP Phone System a plus

    Other Qualifications:

    • Requires an ability to work effectively and efficiently under pressure and adjust to changing situations
    • Requires initiative, great attention to detail, accuracy, an ability to prioritize and multi-task
    • Must have excellent interpersonal and customer services skills, and maintain a positive attitude while dealing professionally with co-workers, clients, vendors, etc.
    • Must be able to work independently with limited supervision while still being a team player
    • Must be dependable, organized and self-motivated

    Pursuant to the terms, conditions and limitations of the benefit plan documents, you will be eligible for the following standard Company benefits: medical, dental, vision, short and long-term disability, Accidental Death & Dismemberment (AD&D), group life, 401(k), profit sharing, and paid time off.

    Apply Now View job

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