Nature and Scope
This position is fully responsible for receiving, evaluating, processing and dispatching emergency and non-emergency calls for assistance from the general public and other public safety agencies following established procedures. The Communications Specialist is also responsible for initiating Emergency Medical Dispatch (EMD) pre-arrival instructions in accordance with approved protocols. Job activity often includes a rotating shift, nights, weekends, holiday, and overtime as required.
Entry Qualifications:
To fulfill the requirements for this position the incumbent must:
• have demonstrated the ability to handle multiple tasks efficiently and effectively.
• possess the ability to speak clearly and concisely over the radio and telephone.
• have demonstrated excellent verbal and written communication skills.
• have demonstrated the ability to function and maintain composure and professionalism under stressful conditions.
• have demonstrated the ability to handle telephone communication with courtesy and efficiency.
• An extensive background working in a multi-agency (Police, Fire, EMS) communications center may be considered in lieu of the above or be certified within their training/orientation period.
• possess minimal typing skills.
• have knowledge of emergency dispatching methods using various communications equipment, including CAD or similar equipment.
• have prior experience as a public safety dispatcher.
• be a certified EMD (Emergency Medical Dispatcher) or be certified within one (1) year of being employed as a Communications Specialist I.
Education and/or Experience:
High school diploma or general education degree (GED); One-year related experience and/or training.
EmergyCare is an equal opportunity employer and does not discriminate on the basis of any legally protected status or characteristic. Protected veterans and individuals with disabilities are encouraged to apply.
Nature and Scope
This position is fully responsible for receiving, evaluating, processing and dispatching emergency and non-emergency calls for assistance from the general public and other public safety agencies following established procedures. The Communications Specialist is also responsible for initiating Emergency Medical Dispatch (EMD) pre-arrival instructions in accordance with approved protocols. Job activity often includes a rotating shift, nights, weekends, holiday, and overtime as required.
Entry Qualifications:
To fulfill the requirements for this position the incumbent must:
• have demonstrated the ability to handle multiple tasks efficiently and effectively.
• possess the ability to speak clearly and concisely over the radio and telephone.
• have demonstrated excellent verbal and written communication skills.
• have demonstrated the ability to function and maintain composure and professionalism under stressful conditions.
• have demonstrated the ability to handle telephone communication with courtesy and efficiency.
• An extensive background working in a multi-agency (Police, Fire, EMS) communications center may be considered in lieu of the above or be certified within their training/orientation period.
• possess minimal typing skills.
• have knowledge of emergency dispatching methods using various communications equipment, including CAD or similar equipment.
• have prior experience as a public safety dispatcher.
• be a certified EMD (Emergency Medical Dispatcher) or be certified within one (1) year of being employed as a Communications Specialist I.
Education and/or Experience:
High school diploma or general education degree (GED); One-year related experience and/or training.
EmergyCare is an equal opportunity employer and does not discriminate on the basis of any legally protected status or characteristic. Protected veterans and individuals with disabilities are encouraged to apply.
