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Job Description

• Assists with managing the maintenance and operations of City of Austin facilities and property, by managing multiple sections, work groups, or services areas; coordinating activities with other sections, divisions, departments or outside agencies; and providing complex administrative support to the Building Services Officer.
  
• Develops, reviews and utilizes data collection and metrics to establish service and staffing levels and productivity data points for effectiveness and efficiencies of service delivery methods and procedures in daily operations.
  
• Participates in the development and implementation of goals, objectives, policies and priorities for assigned service areas, programs and operations; recommends and administers policies and procedures, monitors outcomes, and recommends procedural and operational changes.
  
• Develops audit practices for quality control analysis for facility infrastructure issues and needs.
  
• Oversees and administers the daily operations of assigned service areas, programs and areas of operation.
  
• Participates in the development and administration of Austin Facilities Management annual budget, participates in the forecast of funds needed for staffing, equipment, materials, and supplies; monitors and approves expenditures and implements adjustments.
  
• Oversees the activities for safety programs for assigned divisions and workgroups and oversees the planning for safety programs and activities and ensures compliance with safety and environmental requirements.
  
• Manages and provides customer service to internal and external customers and responds to and resolves difficult and sensitive citizen inquiries and complaints.
  
• Assists with development and monitoring of operations and maintenance, capital budgets and responds to deviations from cost/timeline projections. Provides financial managerial reports as required.
  
• Assists with development and implementation of Building Services business plans in alignment with City of Austin business and strategic plans, initiatives and objectives.
  

• Knowledge of municipal asset utilization and regulatory and legislative issues.
  
• Knowledge of building maintenance, practices, issues, and policies.
  
• Knowledge of real estate management processes, practices, issues, and policies.
  
• Knowledge of safety practices and procedures.
  
• Knowledge of supervisory and managerial techniques and methods.
  
• Knowledge of City practices, policies, and procedures.
  
• Knowledge of fiscal planning and budget preparation.
  
• Knowledge of the concepts of equity, including experience in applying equity frameworks to established laws, ordinances, and long-standing practices.
  
• Skill in oral and written communication.
  
• Skill in handling multiple tasks and prioritizing.
  
• Skill in using computers and related software.
  
• Skill in data analysis and problem solving.
  
• Skill in planning an organizing.
  
• Ability to use an equity lens and framework to create inclusive, diverse, and safe workplaces and community programs.
  
• Ability to manage diversity, understand inclusion, and work with diverse communities or populations to build constructive and effective relationships.
  
• Ability to structure a complex organization to meet changing environments.
  
• Ability to establish and maintain good working relationships with other City employees and the public.
  
• Ability to quickly recognize, analyze, and respond to irregular events and emergencies.
  
• Ability to work with frequent interruptions and changes in priorities.
  

• Graduation with a Bachelor’s degree from an accredited college or university with major coursework in a related field to Business, Engineering, Architecture, Real Estate or related field, plus four (4) years of related experience in facility maintenance or management, including two (2) years of experience which were in a management capacity.
  
• Graduation with a Master's Degree from an accredited college or university in Business, Engineering, Architecture, Real Estate, or related field may substitute for non-management experience up to a maximum of one (1) year.
  

• Any required licenses or certifications.
  
• Requires a valid driver license.
  

• Expertise with Project Management and Custodial Teams - Ability to effectively lead project initiatives and oversee custodial operations to ensure safe, efficient, and high-quality facility services.
  
• Business and Financial Acumen - Understanding of budget management, cost optimization, and long-term asset planning to create sustainable solutions for facility operations.
  
• Real Estate Acumen - Understanding property acquisitions, lease negotiations, and space planning to optimize City resources.
  
• Strong Facilities Management Expertise - Extensive experience managing building operations, including installation, maintenance, repairs, and upgrades. Experience overseeing critical systems such as HVAC, electrical, and plumbing, and possess a proven track record of coordinating both in-house maintenance teams and external contractors to ensure seamless operations. Familiarity with building codes and requirements.
  
• Emergency Management - Experience in providing critical response to emergencies such as climate change, heat, floods, and winter storms.
  
• Data-Driven Decision Making - Proficiency in technology, analytics, and performance measurement to optimize services.
  
• Continuous Improvement & Innovation - Expertise in process optimization, operational excellence, and efficiency-driven strategies to enhance service delivery.
  
• Cross-Functional Collaboration - Strong ability to navigate and influence city-wide operations, working seamlessly with various departments to drive enterprise-wide initiatives.
  
• Leadership and Organizational Development - Proven track record of mentoring high-performing teams, fostering innovation, and building a culture of excellence.
  
• Identifying Deferred Maintenance Opportunities - Ability to quickly assess the condition of the buildings, ongoing maintenance needs, and any active projects or repairs.
  
• Familiarity with City bond process, including capital improvement planning.
  
• Project Management Professional Certification (PMP).
  
• Thinks Strategically - Enables others to better understand and implement the vision and strategy, while being the aligned forward thinker, has the ability to formulate and communicate sound business strategy, and implement in a clear and concise manner.
  

• The salary range is $156,000 to $166,000 annually.
  

• A detailed and complete Employment Application is required. A Resume and Cover Letter are required and will not be accepted in lieu of a complete online Employment Application. Please be sure to upload your Resume and Cover Letter for consideration.
  
• Verification of employment history dates on resume should match online Employment Application.
  
• Employment history dates must include month and year.
  
• This position has been approved for a Criminal Background Investigation (CBI).
  
• To apply, candidates must complete this online application. Interested candidates should apply early in the process for optimum consideration.
  
• This position is subject to the Texas Open Records Act.
  

• Make a Difference : Join a team driving meaningful change in one of the fastest-growing cities in the nation.
  
• Value and Innovation : Work in an environment where employees are valued, and innovation thrives.
  
• Competitive Benefits : Enjoy a comprehensive compensation package that includes generous leave, work-life balance programs, and extensive benefits.
  
• Retirement Security : Plan for the future with the City of Austin Employees' Retirement System.
  
• Sustainable Transportation Options : Commute easily with access to public transit and bike-friendly infrastructure.
  
• Focus on Wellness : Stay healthy through wellness programs, on-site fitness centers, and mental health support.
  
• Career Growth : Advance your skills and expertise with professional development and leadership opportunities.
  
• Modern Workspaces : Work in innovative and sustainable environments that foster collaboration and inspiration.